Branch Network

About Apple Pay in general

Is there a fee for Apple Pay?

No. You can add your Visa or Mastercard for free, and carry out transactions at no extra cost. 

What cards can I add to Apple Pay?

You can add any Alpha Bank debit, credit or prepaid Visa or Mastercard, as long as you have received the actual card. 

You can add: 

  • Up to 12 cards on iPhone X, iPhone 8, iPhone 8 Plus and Apple Watch Series 3. 
  • Up to 8 cards on all other devices. 

If necessary, you can add the same card on more than 1 device. 

How can I add a card to my Apple Wallet?

Through the Wallet app on your iPhone or the Wallet & Apple Pay app on your Apple Watch. 

Find out how to add your card to the Wallet

You will have to repeat the process for every single card.  

Through myAlpha Mobile, you can add all your Alpha Bank Mastercard and Visa cards in just 2 steps: In the Cards section, tap on the “Add to Apple Wallet” icon and confirm using your 4-digit PIN or biometrics..  

To add the card, you need to have downloaded the latest version of the myAlpha Mobile app.

What is a digital account number or token?

It is the digital number/token assigned to your card when you link it to Apple Pay. This number also appears on the POS receipt. 

Your actual card number does not appear anywhere. This allows you to shop securely in-store or online. 

About paying with Apple Pay

How do I pay with Apple Pay?

Choose your card on the Wallet and bring your mobile close to the POS. 

Once the transaction is complete, you will see “Done” on your screen. You will also receive a POS receipt. 

The POS used for the transaction must support contactless transactions

Find out how to carry out transactions using your mobile with Face ID or Touch ID

How can I choose the card I need if I have added more than 1 card?

Your default card is the one you added to Apple Pay 1st.  

However, all your linked cards appear once you access your Wallet. Tap on the card you want to use. 

You can change your default card from your device settings. 

Do I need an active data connection to shop in-store?

No, this is not necessary.  

Do I reap the same rewards on my cards when using Apple Pay?

Yes, you are rewarded for transactions you make with all Alpha Bank Visa and Mastercard cards using Apple Pay, according to the loyalty programme your card participates in: Bonus, Affinity or Energy.

Can I redeem my Bonus points when using Apple Pay?

Yes, when you make transactions with Bonus Cards through Apple Pay, you redeem Bonus Points, just like when you use your card.

About your protection

Can another person use my device to shop?

No, as long as you keep your device locked. 

To unlock your device, you can use your password, Touch ID or Face ID. 

Apple Watch locks automatically when you take it off your wrist. You can unlock it the same way as your phone.  

I’ve lost the card I added to Apple Pay. What should I do?

Report a lost card on myAlpha Web or by calling on +302103260000.  

Apple Pay will automatically update to the new card information if you opt for a replacement. 

I’ve lost my device. What should I do?

Follow Apple’s instructions on what to do in case your iPhone or Apple Watch is lost or stolen.  

Alternatively, you can call us on +302103260000. 

However, if you have not unlocked your device, Apple Pay cannot be used.  

What should I do if I get another device or reinstall the app?

You will have to add your cards again. 

Before getting another device, remember to remove your cards from Apple Pay on your old device.