FAQs about Managing your Account

You can update your personal details online through myAlpha Web or myAlpha Mobile:

1. Log in using your credentials.
2. Choose to update your documents online from the menu.
3. Select the details you want to update, along with the document type you will be uploading.
4. Submit your document online.

If you do not have e-Banking credentials, you can use an Alpha Bank card.

1. On the Documents Update page, scroll down to the Online document update section.
2. Fill in your Alpha Bank card details.
3. Select the details you want to update, along with the document type you will be uploading.
4. Submit your document online.

You can also update your personal details online through eGov-KYC.

Yes, at a branch near you. 

To complete the process: 

• You and the joint account holder must come to the bank and sign. 
• All the account holders must have updated their personal and financial details with Alpha Bank.

You can dispute a transaction: 

• Over the phone on +302103260000. 
• At a branch near you.   

Online, from your computer or mobile phone, as long as:

• You are one of the account holders.
• Your personal information is fully up-to-date. Find out all the ways to update your personal details.
• Your account has not been dormant for more than 20 years.
• The account is not blocked (there are no limitations on debited and/or credited amounts).
• You have previously added the account on your profile.
  

Log into myAlpha Web from your computer or myAlpha Mobile from your mobile and activate the account in 2 simple steps:

1. Locate the dormant account on the home screen (Overview), under Accounts.
2. Choose the “Activate account” option under the account number.
   

If you cannot locate the dormant account on the home screen, click on “Visibility settings” on myAlpha Web and slide the bar to the right to be able to see the account in the Overview screen.

If you have additional dormant accounts, you need to repeat the process for each one separately. 

It just takes 6 steps to close your account online from your computer, through myAlpha Web, or your mobile, through myAlpha Mobile.

Otherwise visit one of our branches as long as your personal details are fully up-to-date. Find out all the ways to update your personal details.

For joint accounts

The request is rejected when:

• The account is an active payroll account.
• The account is linked to credit cards, loans, insurance products or standing orders. 
• The emails of all joint account holders are not registered.
  

For personal accounts

The request is rejected when the account is linked to credit cards and insurance products.

The request is processed, but you are notified later on  of the steps you need to take if:

• The account is an active payroll account.
• The account is linked to credit cards or standing orders.

You may find out the reasons for the rejection and the steps you need to take through the “History” section on myAlpha Web. 

Once you complete the necessary steps, you may attempt to close your account again.

Yes, provided you add a 2nd Alpha Bank account in the same currency in your contacts. Any interest will be debited to that account.

You can only add an account through myAlpha Web. Click on “Transfers & Payments” from the left menu, scroll down and choose Contacts > New contact.

On the dashboard, once you log in to myAlpha Web or myAlpha Mobile. 

You can view the available balance on each of your accounts in the Accounts section of the Overview. If you click or tap on the account, both the available balance and the gross balance appear. 

Your available balance represents the funds you can use right away. Your gross balance is the overall balance in your account at any given moment, though some of the funds may not be available, as they have already been used for a transaction. 

This happens when there are credit or debit transactions that are still pending. For example, a purchase made with your debit card that has not cleared yet or an incoming payment that has yet to be credited to your account: 

• In the case of the purchase, the amount you have already spent has not left your account yet. Therefore, it still appears in the gross balance, though not in the available balance, as it has already been spent. 
• In the case of the incoming payment, we have received the payment details from the other bank, but have not yet received the actual amount. Therefore, the amount does appear in the gross balance, but has not yet reached your account, which means it is not yet available. 

• On the dashboard of myAlpha Web. 
• In your passbook.  
• In the account statement you receive by post.  

On myAlpha Web:

1. Click on “History” on the left menu. 
2. Click on the down arrow in “Select account” and choose the account you are interested in to view its latest activity. 
3. Set the time period you want through the “From” and “To” fields.
   

Otherwise, click on “History” under any account in the “Overview” screen to view its activity instantly.

On myAlpha Mobile.

1. Tap on “Accounts” in the “Overview” screen.
2. Choose 1 account to view its latest activity.
3. Tap on the 3 vertical lines to set filters (time period, debit, credit).