Branch Network

About e-statements

How can I register to receive e-statements?

You register automatically when you get your e-Banking credentials.

If you have already registered but have, at some point, cancelled the e-statements, you can register again online:

  1. In the home screen (Overview) choose “Settings” from the left menu.
  2. Choose the “Communication” tab.
  3. Choose the “Alpha e-statements”.
  4. For each product you wish to receive e-statements, activate the button on the right, agree to the Terms of Use and click on “Confirm”.

Alternatively, book an appointment at a branch to register again for e-statements.

This service is provided free of charge for all e-Banking users.

Why should I use e-statements?

When you choose to receive e-statements, copies of your monthly account, credit cards or loan balances are always available for you on your e-Banking account in .pdf format. You receive monthly email notifications once your copies are issued.

This allows you to access your information in a simpler, quicker and more secure manner, while also helping us protect the environment by printing less.

How regularly are e-statements issued and for how long are they available?

e-statements are issued monthly and are available on myAlpha Mobile and myAlpha Web for 18 months.

If you need an account statement issued more than 18 months ago, contact the branch of your choice.

I have activated e-statements. Why have I not received any email notifications?

If you have not been receiving email notifications for your e-statements, make sure that:

They are activated for the specific product (Settings > Communication > Alpha e-statements).

We have the correct email address (Settings > Personal info).

If you continue missing email notifications, call us on +302103260000.

Will I still receive statements in hard copy?

You can choose to receive your statements online or in hard copy.

When you sign up for e-Banking, the e-statements service is automatically activated. If you wish to receive your statements in hard copy as opposed to online, you can:

Change your settings online (Settings > Communication > Alpha e-statements).

Call us on +302103260000.

About online certificates

Can I apply to get a certificate issued from my mobile through myAlpha Mobile?

No. For the time being you can apply online to get a certificate issued only from your computer through myAlpha Web.

How do I pay for the online certificate?

  1. Choose 1 of your active accounts at Alpha Bank that appear in the payment screen and have sufficient balance for the transaction. 
  2. You receive a myAlpha Code  on your mobile to conclude the transaction. 

There’s no sufficient balance in my account to pay for the certificate. What should I do?

Before starting the application, you need to transfer or deposit in your account the fee for the certificate you need. Otherwise you will not be able to complete your application.

Will I be charged if the certificate I asked for is not issued?

No. Once we have notified you by email, we return the money in the account you used to pay for the certificate.

About products you have with other banks

Which of the products I have with other banks can I view on my e-Banking?

Accounts and cards that already appear on your web banking account at the other bank. You can easily add these products on myAlpha Web:

  1. In the home screen (Overview) click on “Add another product” and then on “Other bank”.
  2. Select 1 of the banks from the drop-down menu and then click on “Continue” to be transferred to the secure environment of the other bank.
  3. Fill in your credentials for the other bank and follow the instructions.
  4. Once you return to myAlpha Web, click on “Complete” to add the products you selected.

You can use your mobile phone or your computer to view cards and accounts you have with:

  • Piraeus Bank
  • Eurobank
  • National Bank of Greece

Soon you will be able to add products you have with other banks. Adding products from other banks incurs no charges. 

How long does it take to add products I have with other banks, and how long is the relevant consent valid for?

Products are added automatically. However, you will have to undergo identification by the other bank, and you will need to consent to viewing those products on myAlpha Web.

Your consent is valid for up to 90 days, unless the other bank has stipulated a shorter period of time. At the end of the 90-day period, you will have to repeat the identification process for the consent to be renewed.

Are balances and transactions on products from other banks updated automatically?

No. You will have to click or tap on “Refresh” for any product you have with another bank on myAlpha Web or myAlpha Mobile

About tax deductions

What are tax deductions and how can I calculate them?

Tax deductions are a measure implemented to reduce income tax. It applies to salaried employees, pensioners and farmers.

Expenses carried out electronically in Greece and abroad (in the EU and the EEA) are calculated towards the tax deductions:

  • Payments made with debit, credit and prepaid cards, even additional cards.
  • Payment orders and standing orders paid from accounts in which you are the main or the sole holder.

To build up your tax deductions, your online payment receipts must add up to 30% of your income.

In the Tax Deduction of myAlpha Mobile and myAlpha Web, you can:

  • See at a glance how your payments with Alpha Bank cards and online payments through e-Banking have contributed to your tax deductions.
  • See your expenses broken down into categories, along with a breakdown of the expenses in each category.
  • Calculate the minimum amount of expenses you need in order to build up your tax deductions based on your income, and see how much of this amount you have already covered.

Which taxpayers are exempt from using online payments towards their tax deductions?

Taxpayers belonging to certain categories still have to collect receipts, but not for online payments.

Based on place of residence

  • Residents abroad who file a tax return in Greece.
  • Residents in villages with a population of up to 500 and residents in islands with a population of up to 3,100 as per the most recent census. This does not apply to tourist areas as designated in Presidential Decree 899/1976, as amended by Presidential Decree 664/1977.
  • Civil servants stationed abroad.

Based on age

  • Taxpayers older than 70.
  • Minors who are obliged to file a tax return.

Based on living conditions

  • People with an impairment rating of 80% or more.
  • People under guardianship.
  • People eligible to receive the Social Solidarity Income (KEA).
  • Males while on their compulsory military service.
  • Taxpayers who have been hospitalised for more than 6 months.
  • Residents of nursing homes or psychiatric hospitals.
  • People incarcerated in correctional institutions.

What are the eligible transactions to build up my tax deductions?

Day-to-day expenses

  • Food and non-alcoholic beverages.
  • Durable goods, household items and services.
  • Transport.
  • Communications.

Entertainment expenses

  • Alcoholic beverages and tobacco products.
  • Recreation and culture.
  • Hotels, cafés and restaurants.

Miscellaneous expenses

  • Clothing and shoes.
  • Housing.
  • Health.
  • Education.
  • Other goods and services.

Non-eligible expenses include:

Recurring expenses

  • Rent
  • Vehicle registration fees
  • Payment of registered debts of the State
  • Payment of loan instalments
  • Payment of card bills

Property purchase expenses

  • Purchase of vehicles (cars or motorbikes).
  • Purchase of sea vessels or various aircraft.
  • Purchase of houses, land or other immovable property.
  • Purchase of investment products (shares, bonds etc.).

Miscellaneous expenses

  • Transactions made with business cards.
  • Transactions made with unidentified prepaid cards.
  • Cash transactions.
  • Cash withdrawals.
  • Transactions made with cards issued abroad.

Are interest-free instalments eligible expenses for my tax deductions?

Yes, as long as they have been charged in the current fiscal year. Any remaining instalments for the same purchase will be eligible for your tax deductions in the following fiscal year.

How can I request an asset declaration certificate and how long does it take to issue?

Online through myAlpha Web:

  1. Settings > Personal info > Asset declaration certificate > Begin here
  2. Choose the certificate year and type, deposits only or deposits and debts. Click on “Download”.

You can print your certificate right away.