Branch Network

myAlpha Benefit

Do I have to pay the entire fee, irrespective of the day of the month when I activate the package?

Yes. However, if you activate the package after the 20th of the month, you may choose to activate it at the start of the following month and pay the fee on the 1st day of that month.

In this case, the monthly fee is blocked on your account and charged on the 1st day of the following month. If you change your mind before the fee is charged, you can cancel the package and the fee amount will be released.

I did not carry out any transactions this month. Do I still need to pay the monthly fee?

Yes. The fee is prepaid and charged automatically on the 1st day of each month. If you do not carry out any transactions, the fee is not returned. Moreover, you cannot roll those transactions over to the following month.

I have carried out more transactions this month. Will I pay extra?

Yes. For any transaction in excess of those offered by the myAlpha Benefit package, you are charged according to the Alpha Bank price list.

Can I deactivate the myAlpha Benefit transaction package?

Yes, you can deactivate it any time you wish, through myAlpha Mobile or myAlpha Web, as long as you are the holder of the account that is linked to the package:

Overview > Account tab > Menu > Transaction package > Deactivate

The package will be deactivated as of the following month. The fee for the current month that has already been charged is not returned.

For the proper operation of our website, we are required to use cookies. Subject to your consent, we will use additional cookies to improve the browsing experience, of our website, to obtain performance and functionality analytics and provide advertising tailored to your needs. If you agree to the use of all additional cookies, select “ACCEPT”. If you do not wish the additional cookies to be installed, select “DECLINE” or be informed about our Cookie Policy as well as the different types of cookies, and declare or change your preferences (except for technically essential cookies, which cannot be deactivated), by clicking on “Cookie Settings”.