Can I switch to another Benefit package?
Yes, whenever you want. You just need to deactivate your current package first and then activate the new one.
About managing your package
I already hold a credit card with no annual fee. Do I have to link it to my package?
No. This way the no annual fee will continue to apply even if you cancel your package.
Can I deactivate the Benefit transaction packages?
Yes, you can deactivate them any time you wish, through the mobile app or web banking, as long as you are the holder of the account that is linked to the package:
Overview > Account tab > Menu > Transaction packages > Deactivate
The package is deactivated immediately. The fee for the current month that has already been charged is not returned.
I hold Benefit Unlimited, but I’m not receiving alerts. What should I do?
Activate alerts. Log into web banking and choose: Settings > Manage alerts.
For account alerts:
- Click on “Activate”.
- Click on “Continue”, provided you accept the detailed terms.
- Choose the account to be charged if you want to get alerts through Viber / text message.
- For each account, you can choose how you want to receive alerts (Viber / text message and email).
- Choose “Account Alerts” to open the account tab.
- Manage your alerts and choose the transactions for which you want to receive alerts.
You can change the alerts settings at any time. When you repeat the process, click on “Edit” in Step 1.
About your fees
Do I have to pay the entire fee, irrespective of the day of the month when I activate the package?
Yes. However, if you activate the package after the 20th of the month, you may choose to activate it at the start of the following month and pay the fee on the 1st day of that month.
In this case, the monthly fee is blocked on your account and charged on the 1st day of the following month. If you change your mind before the fee is charged, you can cancel the package and the fee amount will be released.
In this case, the monthly fee is blocked on your account and charged on the 1st day of the following month. If you change your mind before the fee is charged, you can cancel the package and the fee amount will be released.
I did not carry out any transactions this month. Do I still need to pay the monthly fee?
Yes. The fee is prepaid and charged automatically on the 1st day of each month. If you do not carry out any transactions, the fee is not returned. Moreover, you cannot roll those transactions over to the following month.
I have carried out more transactions this month. Will I pay extra?
Yes. For any transaction in excess of those offered by your Benefit package, you are charged according to the Alpha Bank price list.
For the Benefit Base package
There’s an €0.80 fee on my account that I’ve never seen before. Why is that?
All new Alpha Bank payment accounts and, gradually, existing ones are automatically linked to the Benefit Base transaction package after prior notification.
With a monthly fee of €0.80, you get free transactions, such as unlimited payments, one money transfer of up to €5,000 from another bank or to another bank in Greece through digital banking, one payment of a credit card issued by another bank, etc.
Your accounts are automatically linked to the Benefit Base transaction package. You can deactivate the transaction package whenever you want.
My account was automatically linked to the Benefit Base transaction package. Can I cancel the package and activate it another time?
Yes, you can deactivate Benefit Base and re-activate it any time you want, with the monthly fee charged directly to your account.
Alternatively, you can choose 1 of our other transaction packages, depending on your needs.
I’ve activated another Benefit package. Can I switch to Benefit Base?
Yes, you can switch your package to Benefit Base.
