Branch Network
Security and Codes BACK

I've forgotten my passwords or locked my subscription

Gain access again to myAlpha Web, myAlpha Mobile and myAlpha Phone in an easy and secure manner.

You can issue online a new password or unlock your subscription (by creating a new password), enjoying the additional security that myAlpha Code, provides as long as you remember your 15 digit Username or the short user name (alias) you have created.

Issue a new Password online

Alternatively, you can:
  • visit the nearest Alpha Bank Branch to obtain a new password, the user ID* or to have your subscription unlocked
  • call at +30 210 326 0000, daily from 8:00 to 22:30, to unlock your subscription.


*The 15-digit user ID (Services > MyAlpha Phone > subscriber’s card print) remains in effect (even if you have set a new user ID of your choice) and you can use it to log into them.

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