Branch Network
Security and Codes BACK

I've forgotten my credentials or blocked my subscription

Gain access again to myAlpha Web, myAlpha Mobile and myAlpha Phone in an easy and secure manner.

You can issue online a new password or unlock your subscription as long as you remember your 15 digit Username or the alias you have created to make it easier to remember, and have a valid mobile phone number and an e-mail registered in your e-Banking subscription. Alternatively, you may call at +30 210 326 0000, daily from 8:00 to 22:30, to unblock your subscription.

Get a new Password online

If you do not remember your Username or alias of your e-Banking subscription you can get an online reminder, provided you own a debit, credit or prepaid Alpha Bank card and have a valid mobile phone number registered in your e-Banking subscription.

Get your Username reminder online

If you do not own a debit, credit or prepaid Alpha Bank card and your mobile phone number or/and your email address are no longer valid, you will need to visit the nearest Alpha Bank Branch.

Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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