Frequently asked questions about e-banking

Gain access again to myAlpha Web, myAlpha Mobile and myAlpha Phone in an easy and secure manner.

You can issue online a new password or unlock your subscription (by creating a new password), enjoying the additional security that myAlpha Code, provides as long as you remember your 15 digit Username or the short user name (alias) you have created.

Issue a new Password online

Alternatively, you can:

• visit the nearest Alpha Bank Branch to obtain a new password, the user ID* or to have your subscription unlocked
  
• call at +30 210 326 0000, daily from 8:00 to 22:30, to unlock your subscription.
  
  
  

*The 15-digit user ID (Services > MyAlpha Phone > subscriber’s card print) remains in effect (even if you have set a new user ID of your choice) and you can use it to log into them.