FAQs about Updating Personal Details Online

You can update your personal details online through myAlpha Web or myAlpha Mobile:

1. Log in using your credentials.
2. Choose to update your documents online from the menu.
3. Select the details you want to update, along with the document type you will be uploading.
4. Submit your document online.

If you do not have e-Banking credentials, you can use an Alpha Bank card.

1. On the Documents Update page, scroll down to the Online document update section.
2. Fill in your Alpha Bank card details.
3. Select the details you want to update, along with the document type you will be uploading.
4. Submit your document online.

You can also update your personal details online through eGov-KYC.

Yes, you can easily change your mobile number and email address:

• From your computer through myAlpha Web: Settings > Personal info. Click on the pencil icon next to the details you want to change.
• From your mobile phone through myAlpha Mobile: Profile > Personal info. Tap on the icon on the right of the details you want to change.

Especially for the mobile number, you need to have access to your old number, as you will receive a 6-digit confirmation code first on your old number and then on the new. The change will go through in 2 business days.

If you do not have access to your old number, book an appointment at a branch through e-Banking.

Tax number

• Income tax clearance certificate
• Tax number insurance certificate

Income

• Income tax clearance certificate

Occupation

• E3 form
• Professional ID
• Copy of payslip
• Certificate from employer
• Certificate issued by a consulate/embassy or foreign bank reference letter, for residents abroad

Home address

• Income tax clearance certificate
• Tax number insurance certificate
• Electricity, water or phone bill
• Online tenancy agreement
• Document issued by a public authority
• Certificate issued by a consulate/embassy or foreign bank reference letter, for residents abroad

Work address

• E3 form
• Professional ID
• Copy of payslip
• Certificate from employer
• Certificate issued by a consulate/embassy or foreign bank reference letter, for residents abroad

Contact phone number

• Phone bill
• Certificate from employer
• Certificate issued by a consulate/embassy or foreign bank reference letter, for residents abroad

If a document can be used to confirm more than 1 category of details, you can provide the same document to update all the details mentioned in it. The entire update process can be carried out online, so you do not need to visit a branch.

Your email address and phone number change automatically across the following services:

• myAlpha code.
• Alpha e-statements.
• Alpha alerts.
• Any products you have acquired online.

This is also the case when you update your documents online to confirm your personal details.

Yes, as long as you are a resident abroad and can provide a supporting document certifying your home address:

• Certificate issued by a consulate or embassy.
• Foreign bank reference letter/Swift.
• Residence permit. 

These details are necessary for your transactions.

The bank may not authorise any transactions unless your identity has been confirmed and verified. In addition, we are obliged to request your information and keep it on record, including legal documents, your income tax clearance certificate and/or income tax return etc.

These obligations arise from applicable law, as well as from a regulatory framework that ensures the integrity of the banking system, protecting your transactions and your best interests.

The “Financial and transactional profile” questionnaire consists of 8 questions about your financial status and transactions. It is mandated by law to collect this information, so as to ensure the legality of transactions.

To fill in the questionnaire, log into myAlpha Mobile from your mobile or myAlpha Web from your computer using your e-Banking credentials. Then:

On myAlpha Mobile

1. Tap on the 3 horizontal lines on the top left to access the menu.
2. Tap on “Update details” and find the “Financial and transactional profile” section.
3. Choose “Update profile” and answer the 8 questions. 
   

On myAlpha Web 

1.  Click on “Settings” on the left menu.
2. In the “Personal info” tab, find the “Financial and transactional profile” section.
3. Choose “Update profile” and answer the 8 questions. 

• Proof of ID
• Tax number
• Income
• Home address and landline number
• Occupation
• Work address

From your computer through myAlpha Web:

1. In the Profile section, click on “Connect with eGov-KYC”.
   
2. Fill in your TAXISnet credentials.
   
3. Enter the OTC (one-time passcode) you receive on your mobile.
   
4. Navigate to the categories and data that may be transferred to the bank.
5. Consent to your data being transferred to the bank.
6. Make sure your details are accurate and provide your consent.

From your mobile through myAlpha Mobile:

1. On the main menu, tap on User info update > Continue > Update via eGov-KYC.
2. Fill in your TAXISnet credentials.
3. Enter the OTC (one-time passcode) you receive on your mobile.
4. Navigate to the categories and data that may be transferred to the bank.
5. Consent to your data being transferred to the bank.
6. Make sure your details are accurate and provide your consent.
7. On myAlpha Mobile, tap on “Update” or “Omit”.
   
8. Complete the process using your PIN, fingerprint or Face ID.
   

If the recovery of your personal details was not successful or the details are incorrect, you should:

• Update your details in the National Register of Citizens Communication.
• Repeat the process using eGov-KYC.

The bank will accept documents that are:

• Fully legible and of good quality.
• In PDF, .jpeg, .tif, .tiff, .bmp or .gif format.
• Up to 5MB. 
• Bills issued within the past 6 months.
• Income tax clearance certificates issued within the past year.