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Popular questions about e-Banking

I have forgotten/blocked my Password. What should I do?

You can recover your Password online, as long as you have registered your email address and mobile phone number with Alpha Bank. To recover your Password online, you will need your Username, i.e., either your 15-digit Username we originally provide you with or the alias you created yourself.

If you cannot remember your Username, you can easily recover it online or by calling us on +302103260000.

I have forgotten my Username. What should I do?

You can recover your Username online, as long as you have an Alpha Bank credit, debit or prepaid card and you have registered your mobile phone number and your email address with Alpha Bank.

Alternatively, you can call us on +30210326000 and we will provide it for you.

Can I open my first Alpha Bank account online?

Yes. In a flash by confirming your details through gov.gr, daily, 07:30-23:30, from your mobile. You do not need to visit a branch.

  1. Download and install the myAlpha Mobile app.
  2. Fill in your mobile number and email, and accept the terms and conditions for banking with us.
  3. Confirm your details through gov.gr
  4. Start a video call with an Alpha Bank representative and have your ID at hand.
  5. Create your password, and accept the terms for the products and the cooperation framework.
  6. Answer a few questions about your financial and transaction profile, and choose if and how you want to stay up to date on our new products and services.

When you open a new account, you automatically get:

  • A debit card for purchases and cash withdrawals
  • e-Banking credentials to manage your account online

If you have any problem during the process, call us on +30 210 326 0000 or visit any Alpha Bank branch.

What products can I get online through Alpha Bank’s e-Banking?

You can navigate to the New products section on myAlpha Web to get online:

  • Alpha Smart Save account and Payroll/Pension account
  • myAlpha Quick Loan consumer loan
  • Cheque book
  • myAlpha Benefit transaction package
  • Alpha Bank Enter Visa/Bonus Visa, Alpha Bank Enter Mastercard/Bonus Mastercard, Aegean Bonus Visa debit cards
  • Alpha Bank Prepaid Mastercard and bleep Smile Visa prepaid cards
  • Alpha Bank Bonus Mastercard/Bonus Visa, Aegean Bonus Visa, and Affinity Mastercard credit cards
  • Alpha Online Time Deposit and Alpha Online Time Deposit with Bonus
  • ALPHA Credit Protection and ALPHA Credit Protection Plus credit card repayment insurance plans

You can also use myAlpha Mobile on your smartphone to apply for:

  • Payroll or Pension account
  • myAlpha Benefit transaction package
  • myAlpha Quick Loan consumer loan
  • Alpha Bank Enter Visa/Bonus Visa, Alpha Bank Enter Mastercard/Bonus Mastercard, Aegean Bonus Visa debit cards
  • Alpha Bank Bonus Mastercard/Bonus Visa, Aegean Bonus Visa, and Affinity Mastercard credit cards
  • myAlpha Vibe

View all the FAQs about online products.

Can I schedule my e-Banking Walkthrough appointment for whenever I want?

No. You can only schedule your appointment for weekdays, Monday-Friday, 09:00-17:00.

Can I attend all the training topics?

Yes, but not during the same appointment. You need to book a different appointment for each one of the 5 topics.

I have never had a video call before. Will I manage to keep up with the e-Banking Walkthrough?

In the confirmation email you receive when you book your appointment, you’ll find detailed instructions on how to join the video call from your smartphone or computer.

If, however, you still encounter difficulties, we’ll help you over the phone to join your appointment.