Branch Network

Frequent questions

I have forgotten/blocked my Password. What should I do?

You can recover your Password online, as long as you have registered your email address and mobile phone number with Alpha Bank. To recover your Password online, you will need your Username, i.e., either your 15-digit Username we originally provide you with or the alias you created yourself.

If you cannot remember your Username, you can easily recover it online or by calling us on +302103260000.

I have forgotten my Username. What should I do?

You can recover your Username online, as long as you have an Alpha Bank credit, debit or prepaid card and you have registered your mobile phone number and your email address with Alpha Bank.

Alternatively, you can call us on +30210326000 and we will provide it for you.

What products can I get online through Alpha Bank’s e-Banking?

You can navigate to the New products section on myAlpha Web to get online:

  • Alpha Smart Save account and Payroll/Pension account.
  • myAlpha Quick Loan consumer loan.
  • Cheque book.
  • myAlpha Benefit transaction package.
  • Alpha Bank Enter Visa/Bonus Visa, Alpha Bank Enter Mastercard/Bonus Mastercard, Aegean Bonus Visa debit cards.
  • Alpha Bank Prepaid Mastercard and bleep Smile Visa prepaid cards..
  • Alpha Online Time Deposit and Alpha Online Time Deposit with Bonus.
  • ALPHA Credit Protection and ALPHA Credit Protection Plus credit card repayment insurance plans.

You can also use myAlpha Mobile on your smartphone to apply for:

  • Payroll or Pension account
  • myAlpha Benefit transaction package.
  • myAlpha Quick Loan consumer loan.
  • Alpha Bank Enter Visa/Bonus Visa, Alpha Bank Enter Mastercard/Bonus Mastercard, Aegean Bonus Visa debit cards.
  • myAlpha Vibe

What personal details can I update online through eGov-KYC?

  • Proof of ID
  • Tax number
  • Income
  • Home address and landline number
  • Occupation
  • Work address

Can I open my first Alpha Bank account online?

Yes. You only need a few minutes and 2 supporting documents to open your first account through your mobile phone, daily from 07:30 to 23:30. You do not need to visit a branch.

  1.  Download and install the myAlpha Mobile app.
  2. Take photos of your face and your ID card or passport. Start a video call with an Alpha Bank employee.
  3. Take a photo of your income tax clearance certificate or upload it.
  4. Accept the Terms and Conditions for banking with us.

When you open a new account, you automatically get:

  • A debit card for purchases and cash withdrawals.
  • e-Banking credentials to manage your account online.

If you have any problem during the process, call us on +302103260000 or visit any Alpha Bank branch.


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