FAQs about digital banking – Management

Your device needs to run: 

• Android – version 9 or later
• iOS – version 16 or later

Any up-to-date browser:

• Google Chrome – version 94 or later
• Mozilla Firefox – version 93 or later
  
• Safari – version 14 or later
  
• Opera – version 80 or later
  
• Microsoft Edge – version 94 or later
  

If you are using an older browser version, make sure you download the latest one.

Yes. Log into business web banking with the digital banking credentials of your business.

Choose Profile > Security management > Security codes management. 

To change your username:

1. Choose “User ID alias configuration”.
2. Type your new username.
   
3. Type the username for a 2nd time, to confirm it.
   
4. Click on “Save changes”.
   

To change your password:

1. Choose “Password configuration”.
2. Type your current password.
   
3. Type your new password.
4. Type the username for a 2nd time, to confirm it.
   
5. Choose whether you want to change your password again in 3 or 6 months.
   
6. Click on “Save changes”.

You must create a new password. You will need your:

1. Username
2. Mobile
   
3. Email
   

To create a new password, you:

1. Log into business web banking with the digital banking credentials of your business.
2. Choose “I have forgotten/blocked my Password”.
   
3. Enter your username, accept the CAPTCHA and choose “Continue”. 
   
4. Enter the 6-digit code you receive through Viber / text message and choose “Continue”.
   
5. Enter the 6-digit code you receive on your email and choose “Continue”.
   
6. Enter your new password twice and click on “Complete”.

Yes. As long as you:

• Are not a simple user.
• Have activated strong customer authentication for businesses.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home screen (Overview), choose “Profile” from the top menu on the right.
   
3. Choose “User Management”.
   
4. Under “Assistant users” click on the 3 horizontal lines next to the name of the user you want to remove.
   
5. Choose Delete assistant user > Execute.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home screen (Overview), choose “Profile” from the top menu on the right.
   
3. Choose “User Management”.
   
4. Under “Assistant users” click on the 3 horizontal lines next to the name of the user whose password you want to change.
   
5. Choose “Re-issue password”.
   
6. Enter the new password you want to assign to the user and choose “Submit”.

1. Log into business web banking with the digital banking credentials of your business.
2. On the home screen (Overview), choose “Profile” from the top menu on the right.
   
3. Choose “User Management”.
   
4. Under “Assistant users” choose “Modify assistant user access channels”.
   
5. Check the boxes in the table depending on the access rights you want to assign to each user. Choose “Save changes”.

90 days, unless another bank has set a shorter period. During this time, you need active login credentials for the other bank.

Once the account aggregation expires, you need to repeat the process.

Through your business digital banking you can manage:

• Deposit accounts in euro or foreign currency
• Business cards
• Business loans
• Investments (term deposits, mutual funds, Alpha Finance shares, Private Banking portfolios)

Yes, from your computer:

1. Log into business web banking with the digital banking credentials of your business.
2. On the home screen (Overview) choose “Accounts” from the top menu.
   
3. Choose: Chequebooks > New application.
   
4. Locate the account you want from the drop-down list. It must be in euro, not in foreign currency. Then, enter the number of chequebooks you want to issue.
   
5. Choose between 10 or 25 cheques per chequebook and click on “Continue”.
   
6. Check that the delivery address is correct and click on “Continue”. If your business head office address is incorrect or if you don’t want us to send the chequebook there, you can collect it from one of our branches. In this case, click on the link above the “Continue” option, choose a branch and continue with step 9.
   
7. Check your details and, if they are correct click on “Continue”.
   
8. Read and download the chequebook issuing terms (only in Greek) and click on “Continue”.
   
9. Check your details, accept the terms and find out about the processing of your personal data.
   
10. Click on “Confirm” to complete your application.
    

You may monitor the progress of your application by choosing: Accounts > Chequebooks > All applications.

Once we evaluate and approve your application, we issue the chequebook. To pick it up:

• If you have chosen delivery to the head office, the courier company we work with will contact you to deliver it to your head office. 
• If you have chosen collection from branch, we will contact you, so that you can collect it from the branch you chose.
  

The fee is based on the Alpha Bank price list and your agreement with the bank, and it is charged to your account.

1. Log into business web banking with the digital banking credentials of your business.
2. On the home screen (Overview) locate the account you want and click on the 3 horizontal lines on the right.
   
3. Choose “Balance / Statements”.
   
4. Choose or set the time period you want through the “From” and “To” fields.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home page (Overview), choose “Accounts”.
   
3. Click on the gear icon on the right.
   
4. Choose the “Alpha Bank”, “Other banks in Greece” or “Other banks abroad” tab, depending on the account you want to add. 
   
5. Choose “Add account” from the top right.
   
6. Enter the remaining details to complete the process.

Yes, through your business digital banking you can make transfers:

• In the currency of your account, to any account you hold with Alpha Bank. 
• In euro, up to the equivalent of USD 500,000, to any account your business holds with Alpha Bank, after converting your currency online through Web FX for businesses. To convert currency online, your FX account must be held in US dollar (USD), Pound sterling (GBP), Swiss franc (CHF) or Japanese yen (JPY).
  
• Up to USD 500,000 or the equivalent amount in another currency to other banks through direct money transfers with currency conversion.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home page (Overview), choose “Accounts”.
   
3. Find the account you want.
   
4. On the “Account Actions” menu on the right, choose “Print IBAN”.
   
5. Print your certificate.

If you are an authorised user or a user with execution rights:

1. Log into business web banking with the digital banking credentials of your business.
2. Find your card on the home screen (Overview).
   
3. Click on the 3 lines on the right of the card and choose “Card payment”.
   
4. Choose the account you’ll use to make the payment.
   
5. Enter the card number if the card is not on the list or choose the card if it is on the list.
   
6. Choose when you want the transaction to be executed, immediately or at a selected date.
   
7. Click on “Submit”.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home page (Overview), choose “Cards”.
   
3. Choose Add card > Alpha Bank.
   
4. Type your card number.
   
5. Choose “Continue”.
   
6. If you want, you can enter a nickname and click on “Add”.

No. You can only see the request:

• Status
• Number
• Date of submission

1. Log into business web banking with the digital banking credentials of your business.
2. On the home screen (Overview), choose “Lending” from the top menu. 
   
3. Locate the loan you want and click on the 3 horizontal lines on the right.
   
4. Choose “Balance / Statements”. The next 3 loan instalments are displayed.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home screen (Overview), from the top menu, choose: Lending > Add loan.
   
3. Choose the loan type and fill in the loan number. Choose “Continue”.
   
4. If you want, you can give a friendly name to your loan, so you see that on your profile instead of the loan number. Choose “Add”.
   
5. Confirm the transaction with the 6-digit code you receive on your mobile.
   
6. Check that the details are correct and click on “Confirm”. The loan has been added to your profile.

Call on +30 210 326 9500, Monday-Saturday, 08:00-18:00.

On the automated portal, state that your question concerns “Request through web banking”.