FAQs about digital banking – Updates

Through business web banking check if:

• e-statements have been activated for the product you are interested in (Services > e-statements tab).
• We have your correct email (Profile > Subscription details).
  

If you continue missing email notifications, call us on +30 210 326 0000.

No. When you sign up to digital banking, account e-statements are automatically activated.

If you want to receive hard copies of your account statements by post instead of electronically, change your choice through business web banking (Services > accounts e-statements tab > Modify).

Alternatively, call us on +30 210 326 9500, Monday-Saturday 08:00-18:00.

Card and loan e-statements are activated and deactivated by you.

Every month and they are available for 12 months, only if you are an authorised user.

If you need an older account statement, book an appointment at a branch near you.

Up to 12 months back, only if you are an authorised user.

If you want to access statements going further back than 12 months, book an appointment at a branch near you.

1. Choose 1 of your active accounts at Alpha Bank that appear in the payment screen and have sufficient balance for the transaction. 
2. Complete the transaction using the 6-digit verification code you receive on your mobile.

• Average deposit account balance certificate: €10
• Account ownership certificate: €7
  
• Certificate to certified auditors: €12

We send the certificate to the email of the certified auditor or auditing firm.

However, you can locate it through Documents > Certificates, under “Certificates for your business”.

Only pdf files.

To upload them, their size must be up to 5MB.

You must sign, accept and upload the documents we request by the expiry time and date you see on the request.

Otherwise, the request is cancelled and classified under “Cancelled”.