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Digital banking

Documents and requests for businesses

With the integrated system for managing documents and requests, you get served faster through your business web banking, without having to visit a branch.
Log into business web banking

Banking at your business desk

Electronic signature at no cost
We issue a short-term e-signature for you to sign your online requests free of charge.
Certificates with an eSeal
Get your account ownership certificates or issue certificates to certified auditors with an eSeal.
New requests online
Create and manage requests for various business banking tasks through digital banking.

What you can do online

The list with the tasks you can do online through the system for managing documents and requests is constantly updated.

What certificates you can request and how much they cost

  • Average account balance – €10. The certificate is issued on the spot and you can download it.
  • Alpha Bank account ownership – €7. The certificate is issued on the spot and you can download it. 
 
 Tip: If you only need your account IBAN, you can print it out for free. Locate the account you want, click on the 3 horizontal lines on the right and choose “Print IBAN”.
  • To certified auditors – €12 We automatically send the certificate to the email of the certified auditor or auditing firm.

Find out more about fees.

 
Tip: If you need statements of your account activity for the last 18 months only, you can download them for free through your business web banking.  

What requests you can submit

Submit requests for products you already hold. 

For the time being, you can only submit a request to:

  • Dispute a card transaction

What invoices you can see

Locate and download all the invoices we have issued for your business. 

To download invoices dated from 01.07.2024 onwards, you are transferred to the website of our partner, Softone Impact.

How it makes your life easier

Find out how it helps you to submit requests and sign online through your digital banking.

  • Submit requests and sign online whenever you want, without having to visit a branch.

  • Track the progress of your requests through your business web banking.

  • Your documents are saved in pdf format and you can find or download them whenever you want.

  • You are notified by email or a digital banking message at every stage of your request.

  • We issue a short-term electronic signature at no extra cost. The e-signature has the same validity as a handwritten one.

  • If an attempt is made to tamper with the document or signature, an unauthorised access message appears.

  • The process is concluded online, without you having to visit a branch.

  • Issuing certificates online costs less than doing so at a branch.

  • You can submit 1 application for up to 5 of your accounts and only be charged once.

  • Download the certificate in pdf format, with an eSeal that ensures its authenticity.

  • You help minimise the use of paper, water and ink and contribute to green growth.

  • You promote environmental awareness within your business.

  • You save energy, since you are not consuming fuel to travel to and from the branch.

What you need for documents and requests for businesses

Have a look at the conditions for using the document and request management system through your business web banking.

How to do what

Choose what you want to do through the system for managing documents and requests, and view the necessary steps. 

How to sign documents online

If there is a document that requires your signature, you receive an email inviting you to sign online. 

Log into business digital banking

  1. Log into business web banking with your credentials.
  2. Choose Documents > Requests from the main menu. Alternatively, choose “Requests” from the message you see under “Overview”. 
  3. Accept the terms. You only need to do that the 1st time you use the service. Click on “Continue”. 

Find the document

  1. Under Requests > In progress, find the request you are interested in and choose it.
  2. Enter the 6-digit code you receive through Viber / text message on your mobile, to view your request.
  3. View the request documents and locate the one you need to sign. Choose “Sign”

Complete the e-signature flow

  1. Review your details. Confirm they are correct. If they are not correct, you need to update them.
  2. Accept the forwarding of your data to Namirial SpA for issuing a qualified e-signature certificate and get information on the processing of your personal data by Namirial SpA. Click on “Continue”.
  3. Read the document up to the last page and choose “I agree”.
  4. Accept the terms for issuing the Namirial SpA short term certificate and the content of the request to Namirial SpA. Click on “Continue”.
  5. Enter the 6-digit code you receive on your mobile and click on “Continue”.
  6. Choose “Attach file” and upload the document you want to sign in pdf format and up to 5MB.
  7. Read the document up to the last page and choose “I agree”.
  8. Enter the 6-digit code you receive through Viber / text message on your mobile to finish signing the document online.
  9. Choose “Submit” to send your request. You receive an email with information about the status of the request.
  10. Repeat the process for all the documents included in your request that require your signature.

How to get a certificate online

You can get a certificate only from your computer through business web banking.

Log into business digital banking

  1. Log into business web banking with your credentials.
  2. Choose Documents > Certificates from the main menu. 
  3. Accept the terms. You only need to do that the 1st time you use the service. Click on “Continue”.

Submit a request

  1. Find the certificate you want from the drop-down list and click on “Continue”.
  2. Fill in all the necessary details depending on the certificate you want to issue. 
  3. Choose 1 of your active accounts to pay. Click on “Continue”.
  4. Check the certificate details. If they are correct, choose "Confirm”.
  5. Enter the 6-digit code you receive through Viber / text message on your mobile, to confirm payment

Keep track of the progress

Certificates are issued on the spot.

We notify you by email once the certificate is issued.

Download your certificate

  1. Log into web banking with your credentials. 
  2. Choose: Documents > Certificates > Certificates for your business. 
  3. Locate the certificate.
  4. Download and save it on your computer in pdf format. Alternatively, you can send it directly to your email. 


Your certificate has an eSeal if necessary, which ensures its authenticity.

For certificates to certified auditors

We send the certificates directly to the email of the certified auditor or auditing firm.

How to submit a request online

Log into digital banking

  1. Log into business web banking with your credentials.
  2. Choose Documents > Requests from the main menu. 
  3. Accept the terms. You only need to do that the 1st time you use the service. Click on “Continue”.

Submit a request 

  1. Find the request you want from the drop-down list and click on “Continue”.
  2. Review your details and update them, if needed.
  3. Fill in the details for the request and choose “Continue”.
  4. Verify that the details are correct and choose “Confirm”.
  5. Accept the forwarding of your data to Namirial SpA for issuing a qualified e-signature certificate and get information on the processing of your personal data by Namirial SpA. Choose “Confirm”.
  6. Read the document and, if you agree, choose “Accept”.
  7. Accept the terms for issuing the Namirial SpA short term certificate and the content of the request to Namirial SpA. Choose “Accept”.
  8. Enter the 6-digit verification code you receive on your mobile through Viber / text message to finish signing and submit the request.

Keep track of the progress

During this time, you can locate your application on web banking: Documents > Requests > In progress.

We notify you by email once the request is processed.

New to Alpha Bank?

Find out how to start banking with us based on the legal form of your business.

For freelancers

Open a business account and get business digital banking credentials, provided you already have personal ones.
Open an account

For registered companies with 1 representative

Open a business account and get business digital banking credentials, provided you already have personal ones.
Open an account

For businesses with 2+ legal representatives

Schedule an appointment at a branch to start banking with us and sign up to business digital banking.
Book an appointment

No digital banking?

Get business credentials

For freelancers or companies with 1 representative

Get business credentials, provided you already have personal ones or hold an active Alpha Bank card.

Sign up to business digital banking Sign up to business digital banking

Get personal credentials

If you haven’t already signed up

Get personal digital banking credentials in a flash through your mobile or computer.

Sign up to personal digital banking Sign up to personal digital banking

Any questions?

Find the answers you need about requests and signatures for businesses.

I have been notified by email that my certificate to certified auditors has been issued. Why haven’t I received it on my email?

We send the certificate to the email of the certified auditor or auditing firm.

However, you can locate it through Documents > Certificates, under “Certificates for your business”.

Can a document for my business include both an electronic and a handwritten signature?

No. If a document requires more than 1 signatures, they all have to be either electronic or handwritten.

If a business document is signed online, does it remain valid forever?

Yes. Provided we have received and checked it, it remains valid even if the electronic signature expires.
View all the FAQs

Manage your documents online

Sign documents, issue certificates and submit requests online through business web banking, without visiting a branch.
Log into business web banking