Can I withdraw my online business term deposit before the maturity date?
Yes.
About term deposits
About transaction packages
Do I have to pay the entire fee, irrespective of the day of the month when I activate Business Benefit?
Yes. However, if you activate the package after the 20th of the month, you may choose to activate it at the start of the following month and pay the fee on the 1st day of that month.
In this case, the monthly fee is blocked on your account and charged on the 1st day of the following month. If you change your mind before the fee is charged, you can cancel the package and the fee amount will be released.
The same payment plan applies to the Business Benefit add-on import package you may have chosen.
I did not carry out any transactions this month. Do I still need to pay the monthly fee for the Business Benefit transaction package?
Yes. The fee is prepaid and charged automatically on the 1st day of each month. If you do not carry out any transactions, the fee is not returned. Moreover, you cannot roll those transactions over to the following month.
I have carried out more transactions this month. Do I need to pay extra for the Business Benefit transaction package?
Yes. For any transaction in excess of those offered by the Business Benefit and/or the Business Benefit add-on package you have chosen, you are charged according to the Alpha Bank price list.
Can I change my Business Benefit transaction package?
Yes, as long as you have activated strong authentication with a 6-digit verification code and don’t have any outstanding debts. Through business web banking, you can:
- In the “Accounts” section, choose Transaction packages > Change packages.
- Change your main transaction package and/or add, change or delete the Add-on package. Choose “Continue”.
- Review your package details and choose the package activation date. If you change your main package, you can also change the accounts linked to it.
- Accept the terms and click on “Confirm”.
You only pay for the cost of the new package or the Add-on and you’ll get notified of your updated subscription the following month. Deleting the Add-on from your package is free of charge.
You cannot cancel the package switch after you complete the process. However, if you want, you can switch your package again.
Can I deactivate the Business Benefit transaction package?
Yes, through business web banking in 3 steps:
- In the “Accounts” section, choose “Transaction packages”.
- On the package tab, click on the 3 horizontal lines on the right and then on “Deactivate”.
- Confirm that you want to deactivate your transaction package.
As soon as you deactivate Business Benefit, all package users will receive an email notification. The package deactivation applies as of the 1st day of the next month from the one you requested to have it cancelled.
I chose to activate Business Benefit as of the 1st day of the next month. Can I cancel the activation?
Yes, through business web banking in 3 steps:
- In the “Accounts” section, choose “Transaction packages”.
- On the package tab, click on the 3 horizontal lines on the right and then on “Cancel activation”.
- Confirm that you want to cancel the activation of the transaction package.
Can I get both Business Benefit transaction packages?
No. You cannot get both Business Benefit Standard and Business Benefit Advanced at the same time.
I already have an active Business Benefit package. Can I opt for an add-on package?
Yes. You can choose the simple imports add-on package you want through business web banking.
How do I add a simple imports package to my active Business Benefit package?
- Log into business web banking with the digital banking credentials of your business.
- On the main menu, choose: Accounts > Transaction package.
- Click on the 3 lines to the right of your active package and choose “Switch packages”.
- Find the simple imports add-on packages, choose the one you want and click on “Continue”.
- Check the simple imports add-on package details, choose if you want to activate it immediately or on the 1st day of the next month and click on “Continue”.
- Read and accept the special terms and the Notice on personal data processing, and choose “Confirm”.
I don’t have an active Business Benefit package. Can I get a Business Benefit imports add-on package?
No. The Business Benefit imports add-on packages are extra and you can get them only after activating any main Business Benefit transaction package.