FAQs about digital banking – Imports and exports

You set the limit per transaction and it covers all payments to accounts for simple imports.

The maximum limit you can set is €50,000 per transaction.

To change the limit, log into business web banking and choose Profile > Security management > Transfer limits. Click on the pencil icon next to the “Limit for single import” and/or the “Daily transfer limit” and fill in an amount up to €50,000 to set the limit.

To increase the single import or daily transfer limit over €50,000 book an appointment at a branch.

Through business web banking, you cannot pay:

• Documentary collections from a bank, transport company or commercial agent, with conditions for Alpha Bank, such as instructions for delivering documents for payment, paying commission to an agent, or paying a transport or insurance company.
• Clean collections, such as letters of intent, promissory notes, bills of exchange or cheques, with conditions for Alpha Bank.
  
• Letters of credit.
• Letters of guarantee or stand-by letters of credit.
  
• Liabilities from an existing differed settlement import file.
  

For payments you cannot carry out through business web banking, use the online Alpha Web International Trade portal or book an appointment at a branch.

• Instantly, if you are transferring money to an Alpha Bank account or if you have chosen urgent priority.
• In 1-2 business days, if you are transferring money to another bank.
• On the selected date, if you have chosen a specific transfer date.
  

In the latter 2 cases, make sure there is sufficient balance in your account for the transfer. Otherwise, the transaction will not be completed.

• On the same day, for requests submitted until 14:00.
• On the next business day, for requests submitted after 14:00.