FAQs about business cards

Cancel your card and apply for a new one. If you are not sure whether your card has actually been lost, you can temporarily block your card.  

You can cancel your card: 

From your computer through myAlpha Web 

1. Find your card on the home screen (Overview). 
2. Click on the 3 dots on the right of the card and choose “Lost/Stolen/Damages card”. 
3. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
4. Choose an address for the new card to be sent to. 
5. Find out how you will receive your PIN. 
6. Click on “Send”. 

From your mobile phone through myAlpha Mobile 

1. On the home screen, scroll down to the Cards section and tap on the card you need blocked. 
2. Tap on “Settings”. 
3. Tap on Stolen/Lost card”. 
4. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
5. Choose an address for the new card to be sent to. 
6. Find out how you will receive your PIN. 
7. Tap on “Next”. 

Your card is cancelled automatically. 

If you do not have e-Banking credentials, call us on +302103260000. 

For your own protection, review the transactions on your card. If there is a transaction you cannot identify, you can dispute the transaction online, by calling us on +302103260000, or at any Alpha Bank branch. 

To stay on top of your card transactions, you can activate Alpha alerts.

Yes, as long as you have e-Banking credentials. 

From your computer through myAlpha Web: 

1. On the home screen (Overview), find the card you need blocked. 
   
2. Click on the 3 dots on the right of the card and select “Block/Unblock card”. 
   
3. Select the “Block” option under “Block card”. 

From your mobile phone through myAlpha Mobile: 

1. On the home screen, scroll down to the Cards section and tap on the card you need blocked. 
2. Tap on “Settings”. 
3. Select the “Lock card” option. 

Provided you are the legal representative of the business, book an appointment at a branch near you. 

Alternatively, if you are an authorised user or a user with execution rights, change the transaction and withdrawal limits through business phone banking.