FAQs about secure transactions

Deactivate your digital banking immediately:

From business web banking

1. Log into business web banking with the digital banking credentials for your business.
   
2. On the menu, choose: Profile > Security settings > Subscription deactivation.
   
3. Enter your password and click on “Submit”. 
   

Over the phone

Call on +30 210 326 9500 (24/7).

You must create a new password. You will need your:

1. Username
2. Mobile
   
3. Email
   

To create a new password, you:

1. Log into business web banking with the digital banking credentials of your business.
2. Choose “I have forgotten/blocked my Password”.
   
3. Enter your username, accept the CAPTCHA and choose “Continue”. 
   
4. Enter the 6-digit code you receive through Viber / text message and choose “Continue”.
   
5. Enter the 6-digit code you receive on your email and choose “Continue”.
   
6. Enter your new password twice and click on “Complete”.

You can recover your password online through business web banking, as long as you have registered your email address and mobile phone number with us. For the online process, you’ll need to remember your username or the alias you’ve created.

If you don’t remember your username and have not registered your email and mobile number with us, the legal representative of the business must come to a branch and:

• Request a username recovery.
• Register your email and mobile number.