Can I accept IRIS payments from abroad at my e-shop?
No. For the time being, you can only accept payments from Greece.
About IRIS payments at e-shops
I can’t link my e-shop to the IRIS payments system. What should I do?
Call our service line on +30 210 624 4300.
How much do IRIS payments at e-shops cost?
You pay a fee per transaction.
There is no charge to activate them.
About IRIS payments P2B
How do I create a QR code to receive payments through IRIS payments P2B?
Provided you have activated IRIS payments P2B, go to the secure IRIS payments page and:
- Choose and enter the tax number or mobile number you’ve registered with Alpha Bank for your business.
- Choose “Create QR code”. The QR code will be displayed on your screen.
- Choose “Save” if you want to save the QR code on your device as an image file, to have it handy or keep it next to your cash register.
Add a shortcut for the QR code you created to you mobile phone home screen. From the menu, choose add to home screen.
What are the daily collection and transaction limits with IRIS payments P2B?
You can accept up to €10,000 and up to 100 transactions a day.
Find out how to change the daily collection and transaction limits.
Can I change the daily collection and transaction limits with IRIS payments P2B?
About Nexi POS in general
Are there any special conditions for downloading the Nexi SoftPOS app on my mobile or tablet?
Yes. Your mobile or tablet must have:
- Android 8+ OS
- NFC technology
- Google Play Store
Can I simply download the Nexi SoftPOS app and use the POS on my mobile?
No, you must first book an appointment to visit a branch near you and apply for a POS.
The app will request details and an activation code that you can only receive by appointment.
Can I use the POS as a cash register as well?
Yes. With All-in-one Nexi POS and cash register, you turn your POS into an integrated cash register and e-invoicing system through the IAPR-certified YPAHES (electronic document provider services) system.
The only condition is that you have a:
What do I need to do to activate the functionalities of my POS, such as instalments and tips?
To activate payments in instalments, book an appointment at a branch near you.
To activate payments with a tip, you must fall under specific business categories. If this is the case, the option is automatically activated on your POS.
Do I need to buy an ethernet cable to connect the POS to the internet?
No. The ethernet cable is included in the POS kit.
As of what time is the money from the Nexi POS or Nexi Xpay transactions available in my business account?
As of 07:45 am of the next business day.
My POS isn’t working. What should I do?
Call the POS tech support on +30 210 630 3000, 24/7.
Can I get e-statements for my POS?
Log into business web banking with the digital banking credentials of your business and choose: POS activity.
About the Nexi POS cost
How much does the POS on my mobile cost?
The cost is €24 a year, plus VAT.
Moreover, you pay a commission on your transactions, which depends on your general working relationship with us.
How much does the portable mini POS cost?
The cost is €229 a year, plus VAT.
Moreover, you pay a commission on your transactions, which depends on your general working relationship with us.
How much does the portable POS with printer cost?
The cost is €271 a year, plus VAT.
Moreover, you pay a commission on your transactions, which depends on your general working relationship with us.
How much does the desktop POS cost?
The cost is €150 a year, plus VAT.
Moreover, you pay a commission on your transactions, which depends on your general working relationship with us.
About Nexi XPay
Are transactions carried out with Nexi XPay secure?
Totally. The Nexi Xpay platform is compatible with the latest 3DS strong customer authentication protocol. This way, it reduces fraud risk in online transactions.
Moreover, the platform complies with the PCI DSS international security standard for payments, which:
- Optimises your customers’ trust in your business.
- Strengthens your e-shop security.
- Minimises the risk of data leak.
- Protects you from non-compliance penalties.
Learn more in the terms and conditions.
I am a developer. Where can I find more information about Nexi XPay?
- At the developer portal, in English.
- In the terms and conditions.
Can I contact Nexi directly?
Yes. To contact NEXI PAYMENTS GREECE SA:
- Send an email to Nexigr.xpaysupport@nexigroup.com.
- Call on +30 210 624 4300, Monday-Saturday, 08:00-22:00, Sundays and public holidays, 11:00-20:00.
About the Nexi eMerchants portal
I’ve forgotten my credentials for the Nexi eMerchants portal. What should I do?
Go to the eMerchants Portal:
- Choose “Forgot Password”.
- Fill in the “Username”.
- Slide the bar and choose “Send Reset Link”.
- In the email you receive, choose “Reset Password”.
I’ve received the account activation email for the eMerchants portal but the link is disabled. How can I reactivate it?
Call on +30 210 624 4300, Monday to Friday, 09:00-17:00.
How far back can I search for transactions through Nexi eMerchants?
You can search for transactions carried out in the last 13 months.
If you have chosen group access, you can search for transactions carried out in the last 13 months from the date you signed up.
I’m experiencing technical issues when I use the Nexi eMerchants portal. What should I do?
Call on +30 210 624 4300, Monday to Friday, 09:00-17:00.
About the Instant Deposit smart safe
I want to get a smart safe. How much do installation and maintenance cost?
The costs depends on the:
- Amount you deposit each month.
- Distance from the CIT company to your business.
- Frequency of unloading the safe.
I have a problem with my smart safe. What should I do?
Let the CIT company know and send us an email at transactionservices@alpha.gr.
I don’t see the money from the smart safe in my business account. What should I do?
Let the CIT company know and send us an email at transactionservices@alpha.gr.