FAQs about business cards – Businesses and holders

If you are an authorised user or a user with execution rights:

1. Log into business web banking with the digital banking credentials of your business.
2. Find your card on the home screen (Overview).
   
3. Click on the 3 lines on the right of the card and choose “Card payment”.
   
4. Choose the account you’ll use to make the payment.
   
5. Enter the card number if the card is not on the list or choose the card if it is on the list.
   
6. Choose when you want the transaction to be executed, immediately or at a selected date.
   
7. Click on “Submit”.

Provided you are the legal representative of the business, book an appointment at a branch near you. 

Alternatively, if you are an authorised user or a user with execution rights, change the transaction and withdrawal limits through business phone banking.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home page (Overview), choose “Cards”.
   
3. Choose Add card > Alpha Bank.
   
4. Type your card number.
   
5. Choose “Continue”.
   
6. If you want, you can enter a nickname and click on “Add”.

Yes, as long as your executives:

1. Hold a personal account with Alpha Bank.
2. Have updated their details.

No, as long as they hold any personal account with Alpha Bank and have digital banking credentials.

If your employees or associates don’t bank with us, they can open their first account online.

Cancel your card and apply for a new one. If you are not sure whether your card has actually been lost, you can temporarily block your card.  

You can cancel your card: 

From your computer through myAlpha Web 

1. Find your card on the home screen (Overview). 
2. Click on the 3 dots on the right of the card and choose “Lost/Stolen/Damages card”. 
3. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
4. Choose an address for the new card to be sent to. 
5. Find out how you will receive your PIN. 
6. Click on “Send”. 

From your mobile phone through myAlpha Mobile 

1. On the home screen, scroll down to the Cards section and tap on the card you need blocked. 
2. Tap on “Settings”. 
3. Tap on Stolen/Lost card”. 
4. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
5. Choose an address for the new card to be sent to. 
6. Find out how you will receive your PIN. 
7. Tap on “Next”. 

Your card is cancelled automatically. 

If you do not have e-Banking credentials, call us on +302103260000. 

For your own protection, review the transactions on your card. If there is a transaction you cannot identify, you can dispute the transaction online, by calling us on +302103260000, or at any Alpha Bank branch. 

To stay on top of your card transactions, you can activate Alpha alerts.

Yes, as long as you have e-Banking credentials. 

From your computer through myAlpha Web: 

1. On the home screen (Overview), find the card you need blocked. 
   
2. Click on the 3 dots on the right of the card and select “Block/Unblock card”. 
   
3. Select the “Block” option under “Block card”. 

From your mobile phone through myAlpha Mobile: 

1. On the home screen, scroll down to the Cards section and tap on the card you need blocked. 
2. Tap on “Settings”. 
3. Select the “Lock card” option. 

1. Download the Card transaction dispute application form. 
2. Fill in your card number, personal details and disputed transaction details. 
   
3. Choose the reason for disputing the transaction. If your card has been lost or stolen, you must first cancel your card. 
   
4. Print out and sign the application form. 
   
5. Send the scanned application form, along with the necessary supporting documents listed in the form for your case, to disputes-bo@alpha.gr. 

In 5-7 business days after the card has been issued, at the home address your employer has registered with us.  

Your card will be delivered by regular mail and will be inactive. After you receive your card, you will have to activate it.  

If you haven’t received your card after 7 business days, call us on +30 210 326 9500.

From your computer or mobile phone, as long as you have e-Banking credentials.

From your computer through myAlpha Web:

1. Locate your new card on the home screen (Overview).
2. Click on the 3 dots on the right of the card and choose “Activate Card”.
3. Fill in your card expiration date and choose “Activate”.

From your mobile through myAlpha Mobile:

1. Scroll down to the Cards section on the home screen.
2. Choose “Activate card”.
3. Fill in your card expiration date and choose “Activate”.

If you cannot find your new card on myAlpha Web or myAlpha Mobile, you can add the card.

If you do not have e-Banking credentials, you can activate your card at an Alpha Bank ΑΤΜ after you have received your PIN.

See step-by-step instructions on how to activate your card.

By SMS. You can request to have your PIN issued online or through SMS.

Requesting your PIN online

From your computer through myAlpha Web:

1. Locate your new card on the home screen (Overview).
2. Click on the 3 dots on the right of the card and click on “Send PIN”.
3. Confirm that your mobile phone number is correct. If not, you can change it.
4. Click on “Send”. 

From your mobile through myAlpha Mobile:

1. Scroll down to the Cards section on the home screen and tap on the card for which you want to request a new PIN.
2. Tap on Settings > Send PIN.
3. Confirm that your mobile phone number is correct. If not, you can change it.
4. Tap on “Send”.

Requesting your PIN through SMS

If you do not have e-Banking credentials, you can send an SMS to 19129 from the mobile number you have included in your Alpha Bank personal details:

P (in Latin script), (space), application reference number (sent to you by SMS when you applied for the card), (space), identification code (you can find the code at the bottom of the letter you received with your card).

E.g.: P 34567 456789

• From your computer through your personal web banking.
• From your mobile through the mobile app and the bizpay app.
• Over the phone by calling on +30 210 326 9500 (24/7).