FAQs about digital banking – Options

Log into business web banking with the digital banking credentials of your business.

To add a standing payment order

1. Choose from the menu Payments > Standing orders > Add new standing order
2. Fill in the fields and choose “Submit”.  
   

To add a recurring transfer order

1. Choose from the menu Transfers > Recurring > Add new recurring transfer.
   
2. Fill in the fields and choose “Submit”.
   

To modify or cancel a standing payment order

1. Choose from the menu Payments > Standing orders
2. Choose the account linked to the standing order from the menu under “Standing orders from account”.
   
3. Click on the arrow on the right and choose “Modify” or “Cancel”. 
   

To modify or cancel a recurring transfer order

1. Choose from the menu Transfers > My transfers.
   
2. Locate the recurring transfer. 
   
3. Click on the 3 horizontal lines on the right and choose “Edit saved transfer” or “Delete transfer”.

No. Payments are not subject to the daily business web banking transaction limit.

You can pay any amount, provided it is not over the maximum amount limit per single transaction, either towards Alpha Bank products or towards organisations and companies.

Yes, but only as long as it has not been executed and your account has not been charged:

1. Log into business web banking with the digital banking credentials of your business.
   
2. From the top central menu, choose Payments > History and locate your payment. 
   
3. Provided the payment is “Pending”, choose Cancel > Submit. 
   

The payment order is cancelled instantly.

If you schedule a payment for a later date, you must make sure there is sufficient balance in your account on the payment date. 

To ensure that, you can block the amount in your account when you enter the payment, without losing any interest. 

If you don’t choose to block the amount and the account does not have sufficient balance on the payment date, the payment will fail. If you’ve activated alerts, you’ll receive a relevant notification by email or text message on your mobile.

1. Log into business web banking with the digital banking credentials of your business.
   
2. From the top central menu, choose Jobs > New job. 
   
3. Choose Payments > Multiple payments.
   
4. Choose the account from which you want to make the payment, give the payment a task description called “job code” from now on, and fill in the payment date. Click on “Create job”. 
   
5. Add payments to the job. Choose an organisation, fill in the payment code and amount and choose “Add payment to job”.
6. Click on “Save job for approval” and confirm.

• On the same day, provided you give the order until 22:00.
  
• At a later date that you choose.
  

For example, when you get a bill, you can schedule the payment so it is executed on the bill due date. You can block the amount in your account, without losing any interest, to make sure it is available on the payment execution date.

If you are paying with your credit card and choose immediate execution, the transaction limit is adjusted when the payment is executed. This way, you can use it immediately for shopping.

Yes, if you make payments online with your credit card, you automatically collect the corresponding Bonus points. 

In some cases, you can also pay in interest-free instalments.

Find out what you can pay by credit card.

Once the payment is completed, click on “Add to my payments” and enter a payment alias for it. 

Otherwise, on the home screen (Overview):

1. Choose from the top menu Payments > History. 
2. Find the payment and click on the 3 horizontal lines on the right.
   
3. Choose “Add to my payments”.
   
4. Enter a payment alias and click on “Add”.

On the home screen (Overview), click on the star at the top right.

Otherwise, find the section “My payments” at the bottom of the home screen.

You can choose any payment there and repeat it.

You can set your own daily limit for all transfers to accounts other than those for which you have the right to credit.

You can set the limit up to:

• €50,000 or the equivalent in foreign currency without currency conversion
• USD 15,000 with currency conversion
  

To set up a daily transfer limit over €50,000 you need to apply:

• At a branch near you, if you own a small or medium-sized business.
• Through business web banking, in the “Documents” section, if you own a large business.

Yes, through your business digital banking you can make transfers:

• In the currency of your account, to any account you hold with Alpha Bank. 
• In euro, up to the equivalent of USD 500,000, to any account your business holds with Alpha Bank, after converting your currency online through Web FX for businesses. To convert currency online, your FX account must be held in US dollar (USD), Pound sterling (GBP), Swiss franc (CHF) or Japanese yen (JPY).
  
• Up to USD 500,000 or the equivalent amount in another currency to other banks through direct money transfers with currency conversion.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home page (Overview) from the top right menu choose Profile > Security management > Transfer limits. 
3. Click on the pencil icon next to the “Daily transfer limit”. 
   
4. Fill in the new daily transfer limit that you want and choose “Change limit”.
   
5. Confirm with the 6-digit code you receive on your mobile.

1. Log into business web banking with the digital banking credentials of your business.
2. On the home screen (Overview), from the top menu, choose Transfers > History.
   
3. Find the transfer for which you want a receipt and click on the 3 horizontal lines on the right.
   
4. Choose “Transaction copy” and save or print out the receipt.
   

If you make a transfer through business phone banking, ask us to send you the receipt by email. 

If you make a transfer at an ATM, you get the receipt on the spot.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home screen (Overview), from the top menu, choose Transfers > History.
   

You can see all the transfers you’ve carried out by category and date.

Once the transfer is completed, click on “Add to my transfers’” and enter an alias for it. 

Alternatively:

1. On the home screen (Overview), from the top menu, choose Transfers > History. 
   
2. Find the payment and click on the 3 horizontal lines on the right.
   
3. Choose “Add to my transfers’”.
   
4. Enter a payment alias and click on “Add”.

• Albanian lek (ALL)
• Australian dollar (AUD)
  
• Bulgarian Lev (BGN)
  
• Canadian dollar (CAD) 
  
• Czech koruna (CZK)
• Danish krone (DKK)
  
• Euro (EUR)
  
• Hong Kong dollar (HKD)
  
• New Zealand dollar (NZD)
  
• Northern Macedonian Denar (MKD)
• Norwegian krone (NOK)
  
• Polish zloty (PLN)
  
• Pound sterling (GBP)
  
• Rand (ΖΑR) 
  
• Romanian leu (RON)
  
• Russian rouble (RUB)
  
• Saudi riyal (SAR)
  
• Singapore dollar (SGD)
  
• Swedish krona (SEK)
  
• Swiss franc (CHF)
  
• Turkish lira (TRY)
  
• United States dollar (USD)
  
• Yen (JPY)

They are regular transfers of fixed amounts you can save so they are carried out automatically.

To set up a new recurring transfer:

1. Log into business web banking with the digital banking credentials of your business.
2. On the home screen (Overview), from the top menu, choose Transfers > Recurring. 
   
3. Choose “Add new recurring transfer” on the right.
   
4. Enter the transfer details and choose “Continue”.

No. You can activate Alpha Mass Payments for free and the bulk payments you carry out from and to Alpha Bank accounts are free of charge. 

Transfers to other banks in Greece have a low cost per transaction.

European Union – EEA (20 countries): Austria, Belgium, France, Germany, Greece, Estonia, Ireland, Spain, Italy, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Finland.

European Union – Non-EEA (7 countries): Bulgaria, Denmark, Hungary, Poland, Romania, Sweden, Czech Republic

Countries outside the EU: San Marino, Albania, Vatican City State, Switzerland, United Kingdom, Iceland, Liechtenstein, Montenegro, Monaco, Isle of Man, Norway, Andorra

Territories where EU law applies: Martinique, Guadeloupe, French Guiana, Réunion, Gibraltar, Azores, Madeira, Canary Islands, Åland Islands, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon.

• Valid / Match  – The name of the recipient you filled in matches the IBAN. You may complete the transaction.
• Invalid / No Match  – The name of the recipient you filled in does not match the IBAN. Check the details again before you complete the transaction. 
• Close Match – The name of the recipient you filled in closely resembles the corresponding name at the recipient's bank, but it is not a perfect match (e.g. different name spelling). You choose whether you want to complete the transaction.
• Verification not possible or not applicable – You do not get any verification response. You can start over.
  

With Verification of Payee (VoP), every time you transfer money to an account in a SEPA country, the identity of the recipient is verified. 

This way you rest assured that you are sending the money to the right recipient, avoiding errors or fraud. Especially in instant transfers, where you cannot cancel the transaction, VoP provides even more protection.

Before each payment order is executed, the system checks and confirms the payee’s name against the IBAN. If the VoP returns a match, the payment is carried out as usual.

If the VoP returns a close match or finds incomplete payment details, then according to whatever you have opted for, the specific payment is:

• Rejected automatically.
• Executed without confirmation.

The only case when you can dismiss VoP is when you carry out bulk transfers and file-based payments using Alpha Mass Payments.

You can opt out when you activate Alpha Mass Payments at an Alpha Bank branch. You may revoke this decision at any time. 

You can use our pre-validation service. Send us the bulk payment file and we’ll check the recipients’ IBANs and names. We will then return the file with answers similar to those provided by the VoP. 

Correct the details in the file and send it back to us, if you want us to confirm that you’ve made the corrections properly.

Provided you have activated IRIS payments P2B, go to the secure IRIS payments page and:

1. Choose and enter the tax number or mobile number you’ve registered with Alpha Bank for your business.
2. Choose “Create QR code”. The QR code will be displayed on your screen.
3. Choose “Save” if you want to save the QR code on your device as an image file, to have it handy or keep it next to your cash register.
   

Add a shortcut for the QR code you created to you mobile phone home screen. From the menu, choose add to home screen.

You can accept up to €10,000 and up to 100 transactions a day.

Find out how to change the daily collection and transaction limits.

Totally. The Nexi Xpay platform is compatible with the latest 3DS strong customer authentication protocol. This way, it reduces fraud risk in online transactions.

Moreover, the platform complies with the PCI DSS international security standard for payments, which:  

• Optimises your customers’ trust in your business.
• Strengthens your e-shop security.
• Minimises the risk of data leak.
• Protects you from non-compliance penalties.
  

Learn more in the terms and conditions.

• At the developer portal, in English.
  
• In the terms and conditions.

Yes. To contact NEXI PAYMENTS GREECE SA:

• Send an email to Nexigr.xpaysupport@nexigroup.com.
• Call on +30 210 624 4300, Monday-Saturday, 08:00-22:00, Sundays and public holidays, 11:00-20:00.

The job will be cancelled.

In this case, you’ll need to repeat the process from the start.

If the client is an individual, you fill in:

• First name
• Last name
  
• Father’s name
• ID or passport number, or tax number
  

If the client is a business, you fill in:

• Business name
• Tax number

You need to know that:

• You can deposit up to €15,000 each time.
• The file must contain up to 100 entries.
  
• The “Reason for deposit” field can take up to 20 characters.
• The “Deposit origin file” field can take up to 140 characters.
  
• All fields are mandatory.

Yes. The fee for registering to Alpha Global Cash Management as a business and using it depends on the individual services you’ll choose to activate.

To register to and customise Alpha Global Cash Management according to your needs, contact the Alpha Bank Relationship Manager for your business.

All up-to-date browsers:

• Google Chrome (version 25 or later)
• Mozilla Firefox (version 25 or later)
  
• Safari (version 7 or later)
  
• Opera (version 15 or later)
  
• Microsoft Edge
  

If you are using an older version, update your browser to the latest one.

You can recover your password online through business web banking, as long as you have registered your email address and mobile phone number with us. For the online process, you’ll need to remember your username or the alias you’ve created.

If you don’t remember your username and have not registered your email and mobile number with us, the legal representative of the business must come to a branch and:

• Request a username recovery.
• Register your email and mobile number.

No. You cannot cancel transactions you carried out through Web FX.

However, if you don’t need the foreign currency, you can reverse the transaction. That is sell the amount and currency you previously bought on that day’s exchange rate. This way you will once again have your funds in the original currency.

Yes, through your business digital banking you can make transfers:

• In the currency of your account, to any account you hold with Alpha Bank. 
• In euro, up to the equivalent of USD 500,000, to any account your business holds with Alpha Bank, after converting your currency online through Web FX for businesses. To convert currency online, your FX account must be held in US dollar (USD), Pound sterling (GBP), Swiss franc (CHF) or Japanese yen (JPY).
  
• Up to USD 500,000 or the equivalent amount in another currency to other banks through direct money transfers with currency conversion.