FAQs about digital banking – Security

1. Log into business web banking with the digital banking credentials of your business.
2. On the home screen (Overview), choose “Profile” from the top menu on the right.
   
3. Choose “User contact details” or “Business contact details” depending on the information you want to update.
   
4. Click on the pencil icon next to your email or mobile number.
   
5. Then click on the save icon.

1. Log into business web banking with the digital banking credentials of your business.
   
2. On the home screen (Overview), choose “Services” from the top menu on the right.
   
3. Choose “Alpha alerts” > “Web FX transactions”.
   
4. Choose how you want to receive the alerts and the language:
   
5. Click on “Save changes”.
   

You receive an email when:

• Authorisation by an authorised and/or approving user is required.
• A transaction is executed and cleared.
• A transaction is not executed.
  

Moreover, if you’ve entered the transaction, you receive an email when the authorised or approving user:

• Rejects your request.
• Misses the deadline for processing your request.

Yes. Strong customer authentication with a 6-digit verification code is necessary for all businesses that have digital banking. That includes sole proprietorships and freelancers.

If you don’t activate the service, you will only be able to carry out limited transactions online, e.g. transfers to your Alpha Bank business accounts.

Yes, but only to Alpha Bank accounts, either your own business accounts or other ones, that you’ve already registered in your business digital banking.

To view your saved accounts, log into business web banking and from the menu on the right choose Profile > Profile management.

Not any more. The use of a dedicated device for strong transaction authentication was discontinued in February 2025.

If you were using the device, find out what you need to do to start receiving 6-digit verification codes on your mobile.

You’ll need to update the way you receive your 6-digit verification codes through your business digital banking.

To start receiving them through Viber / text message on your registered mobile:

1. Log into business web banking with the digital banking credentials of your business.
2. From the menu on the right, choose Services > myAlpha code > Switch to Viber / text message.
   
3. Confirm that your mobile number is correct. If it’s not, update it. This is the number where you’ll start receiving your 6-digit verification codes.
   
4. Enter the 6-digit code you receive on your mobile through Viber / text message.
   
5. On the myAlpha Code device, choose the second option (challenge code) and enter the 6-digit code that appeared on your digital banking.
   
6. On your digital banking screen, enter the code that appeared on the myAlpha Code device.
   

If you cannot complete the process from your computer, book an appointment at a branch.