FAQs about digital banking

Q: I’ve forgotten my credentials for the Nexi eMerchants portal. What should I do?

Go to the eMerchants Portal : Choose “Forgot Password”. Fill in the “Username”. Slide the bar and choose “Send Reset Link”. In the email you receive, choose “Reset Password”.

Support Center for Business
FAQs about digital banking

Most common questions about digital banking

I’ve forgotten the username for my business digital banking. What should I do?

Provided you are the legal representative of your business, book an appointment at a branch near you and ask our representative to remind you your username.

I’ve forgotten my credentials for the Nexi eMerchants portal. What should I do?

Go to the eMerchants Portal:

Choose “Forgot Password”.
Fill in the “Username”.
Slide the bar and choose “Send Reset Link”.
In the email you receive, choose “Reset Password”.

I have updated the legalisation documents, but my business digital banking is locked. Why is that?

Your business digital banking is deactivated when you update your legal documents and:

The representative changes, if there is 1 authorised user.
At least 1 authorised user or user with admin rights changes, if there is joint representation.
All the representatives who are authorised users or users with admin rights change.

To reactivate digital banking, you need to book an appointment at a branch.