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Digital banking

FAQs about the bizpay app

About the bizpay app

Do I get a reminder about uploading my receipts on the bizpay app?

Yes. On the 1st day of the month the app shows a reminder on your mobile with pending transactions. Meaning, any transactions for which you are yet to submit a request or your request has been rejected.

The message “Check the supplier’s tax number and try again” is displayed when I choose “Continue”. Why is that?

The tax number you’ve entered for the supplier is not correct. Double-check the tax number on the invoice and try again.

Which cards can I view on the bizpay app?

The bizpay prepaid Visa business cards and the Visa Business credit cards that have been issued in your name by the company you work for.

Where do I find what expenses I can make using my card?

On the home screen, tap on the card. At the bottom of the screen you can see the type of expenses you can make using your card.

Up to how many documents can I attach to one transaction approval request?

You can upload up to 3 photos and each photo can include 1-3 receipts/invoices.

What is the safe access feature and how do I activate it?

For increased security, you can activate the safe access feature on the app. So, you won’t need any credentials to open the app. You will simply need to unlock your device.

To activate safe access with a 4-digit PIN or biometrics, choose “Activate safe login” in the Settings.

First set up a 4-digit PIN and then activate the login with your biometrics.

Where can I find the invoice series and invoice number?

On the invoice from your transaction.

If the invoice series is not referenced on the invoice, choose “I do not know the invoice series” on the relevant screen.

Where can I see the status of each transaction?

On the home screen, to the left of each transaction there is an icon that indicates the status of your request.

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