FAQs about secure transactions

Under the settings of the browser you use to log into business web banking choose “History” and delete the relevant files. 

We recommend you always delete temporary files on your computer browser, especially if you use shared computers to log into alpha.gr.

Do not respond to emails containing misspellings and bad grammar that are seemingly sent by us and ask you to enter details of your accounts, cards or credentials with Alpha Bank. 

Do not click on email links or third-party websites that look like alpha.gr and ask you to enter details of your accounts, cards or credentials. 

We will never, in any way, over the phone or through email, ask for your digital banking credentials. Your credentials are personal and you must never share them with anyone.

Find out more tips to protect your business.

Use our online services only through: 

• alpha.gr from your computer
• The Alpha Bank business app from your mobile

Deactivate your digital banking immediately:

From business web banking

1. Log into business web banking with the digital banking credentials for your business.
   
2. On the menu, choose: Profile > Security settings > Subscription deactivation.
   
3. Enter your password and click on “Submit”. 
   

Over the phone

Call on +30 210 326 9500 (24/7).

Cancel your card and apply for a new one. If you are not sure whether your card has actually been lost, you can temporarily block your card.  

You can cancel your card: 

From your computer through myAlpha Web 

1. Find your card on the home screen (Overview). 
2. Click on the 3 dots on the right of the card and choose “Lost/Stolen/Damages card”. 
3. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
4. Choose an address for the new card to be sent to. 
5. Find out how you will receive your PIN. 
6. Click on “Send”. 

From your mobile phone through myAlpha Mobile 

1. On the home screen, scroll down to the Cards section and tap on the card you need blocked. 
2. Tap on “Settings”. 
3. Tap on Stolen/Lost card”. 
4. Choose the reason why you want your card cancelled, and whether you would like us to issue a new card. The reissue is free of charge.
5. Choose an address for the new card to be sent to. 
6. Find out how you will receive your PIN. 
7. Tap on “Next”. 

Your card is cancelled automatically. 

If you do not have e-Banking credentials, call us on +302103260000. 

For your own protection, review the transactions on your card. If there is a transaction you cannot identify, you can dispute the transaction online, by calling us on +302103260000, or at any Alpha Bank branch. 

To stay on top of your card transactions, you can activate Alpha alerts.

We take steps to ensure the maximum level of security for our systems and processes.

Find out more about how we protect your business.

You must create a new password. You will need your:

1. Username
2. Mobile
   
3. Email
   

To create a new password, you:

1. Log into business web banking with the digital banking credentials of your business.
2. Choose “I have forgotten/blocked my Password”.
   
3. Enter your username, accept the CAPTCHA and choose “Continue”. 
   
4. Enter the 6-digit code you receive through Viber / text message and choose “Continue”.
   
5. Enter the 6-digit code you receive on your email and choose “Continue”.
   
6. Enter your new password twice and click on “Complete”.

You can recover your password online through business web banking, as long as you have registered your email address and mobile phone number with us. For the online process, you’ll need to remember your username or the alias you’ve created.

If you don’t remember your username and have not registered your email and mobile number with us, the legal representative of the business must come to a branch and:

• Request a username recovery.
• Register your email and mobile number.