FAQs about myAlpha Vibe

No, you don’t. The child approves their own online transactions, through push notifications on their mobile. However, they must activate them the first time they log into the app.

In-store POS transactions do not require approval.

Only 1 of the 2 parents can add the child to their myAlpha Vibe through their app.

If you have more than 4 children aged 15-18, ask the other parent to get the programme through myAlpha Mobile. This way, they can give pocket money to the rest of the children.

Each parent can include 4 children in myAlpha Vibe, through their app.

Your child will not be able to use their card in the following business categories:

• Off-licence.
• Tobacco stores.
• Dating services.
• Gambling (online, slot machines, casinos).
• Pawn shops.
• Lotteries and betting.
• State horse and dog racing.
• Money transfer services.
• Massage services and parlours.
• Adult entertainment services and pornography.
• Fortune telling services.
  

These categories have been blocked according to the code activity number they have registered with Mastercard.

Yes. They can use it with in-store POS devices, provided they have added the card to their digital wallet.

Digital wallets work on the mobile phone without data connection

Depending on their device, they can use:

• Apple Pay for iOS devices, provided they are 13 years and over.
• Google Pay for Android devices, provided they are 15 years and over.
• Xiaomi Pay for Xiaomi devices.
• Garmin Pay for Garmin watches, provided they are 16 years and over.

Yes, they can use it for online shopping. They can find their card details in the “Card” section of their app.

Yes, when they shop in-store abroad at a POS device, as well as online.

Give the myAlpha Vibe Mastercard to your child who is travelling outside Greece for:

• Studies (undergraduate, Erasmus, etc.)
• School trips
• Holidays with friends

Yes, the 18-year age limit only applies for getting the card. The card will continue to be active even after your child becomes an adult. It expires 5 years after it was issued.

The child must download the app on their new device and you have to pair the 2 apps again.

Log into myAlpha Mobile and:

1. From the “Overview”, tap on the box to get to myAlpha Vibe.
2. From the myAlpha Vibe home screen, choose the child’s tab.
3. Go to the child settings.
4. Tap on the option to send a new SMS.
5. Once your child downloads the app, go to the settings and choose to pair your app with the child’s app.
6. Use the code that will appear on your child’s app.

Yes, they can use it for online shopping. They can find their card details in the “Card” section of their app.

The digital wallet does not work without the NFC contactless transaction technology. So, your child cannot use their virtual card.

You can temporarily block the card from myAlpha Mobile settings:

1. Go to: Menu > Cards
2. Choose the MyAlpha Vibe Mastercard.
3. Go to: Settings > Lock and unlock

After the first 6 months when there are no fees, you can change the package through myAlpha Vibe settings.

Yes. There is no minimum activation period requirement for myAlpha Vibe.

Until then, if you want to cancel the card, call on +302103260000, Monday to Friday, 08:00-22:30.

After the first 6 months when there are no fees, you can discontinue the package through myAlpha Vibe settings.

Until then, if you want to cancel the card, call on +302103260000, Monday to Friday, 08:00-22:30.

You must send a new message to your child. Log into myAlpha Mobile:

1. From the “Overview”, tap on the box to get to myAlpha Vibe.
2. From the myAlpha Vibe home screen, tap on the child’s tab.
3. Go to the child settings.
4. Tap on the option to send a new SMS.
5. Once your child downloads the app, go to the settings and choose to pair your app to the child’s app.
6. Use the code that will appear on your child’s app

You must send a new message to your child. Log into myAlpha Mobile:

1. From the “Overview”, tap on the box to get to myAlpha Vibe.
2. From the myAlpha Vibe home screen, tap on the child’s tab.
3. Go to the child settings.
4. Tap on the option to send a new SMS.
5. Once your child downloads the app, go to the settings and choose to pair your app to the child’s app.
6. Use the code that will appear on your child’s app.

If the push notifications were not activated the first time the child logged into the app, then you must help them approve their transactions over the first 24 hours following their initial  login. Afterwards, your child will be able to confirm their transactions through push notifications, as per normal.

The first 24 hours after the initial login, the child:

1. Fills in the confirmation code that is sent to your mobile.
   
2. Fills in your tax number, the first time only.
   
3. Creates a 3-digit e-com PIN to confirm their transactions, the first time only.
4. Fills in the e-com PIN.

If the push notifications were not activated the first time child logged into the app, they can do so through the app settings under Profile > Settings.