Branch Network
Troubleshooting-Error messages BACK

The message "The user ID is already in use" is displayed on Alpha Private Web. What does this mean?

The message "The user ID is already in use" has been displayed on your screen, probably because you closed the browser through which you logged into the service without first clicking on "Exit". The system keeps your password locked and you should wait for a few minutes until you can log into Alpha Private Web again.

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