Frequently asked questions about e-banking

Payments

• What information do I need to know in order to submit a payment order?
• What are my options concerning the execution date of a payment?
• When is the payment made?
• What does "blocking the amount" mean?
• I just made a payment. How will I know if it has been executed?
• I just submitted a payment but I want to cancel it. Is it possible?
• Can I have a transaction copy for my payment?
• Can I get a history of my payments?
• Can I pay a bill on behalf of a third party?
• What happens if my network connection is lost while making a payment?
• Can I make payments with my credit card and collect bonus points at the same time?
• What can I do if I made a mistake in a payment order (e.g. wrong amount)?
• How can I save a payment in "My Payments"?
• I have saved a payment in "My Payments" but I cannot see it on the Overview screen. Why?
• What are standing orders?
• What is IRIS Service and how can I pay through it?

Transfers - Overview

• How can I make a Transfer at myAlpha Web?
• What information should I have before I can make a transfer?
• What is the cost for fund transfers using the Alpha e-Banking services?
• What are the options available for setting the date on which a transfer is to be made?
• What does blocking the amount of a transfer mean?
• To which countries can I send remittances?
• I have completed a transfer order. How will I know if it has been executed?
• I want to cancel a transfer order I have entered. Is it possible?
• I have an Alpha Bank account in a foreign currency. Can I make transfers to and from this account?
• How can I get a transaction copy for my transfer?
• How can I get a history of my transfers?
• How can I save a transfer in "My Transfers"?
• I have saved a transfer in "My Transfers" but I cannot see it on the Overview screen. Why?
• What are recurring transfers?
• What is the IRIS Online Payments service?
• Can I see the online product applications I have submitted to myAlha Web?