Closing a Bank Account Online

Q: I am trying to close my account online, but the request keeps getting rejected. Why is this happening?

For joint accounts The request is rejected when: The account is an active payroll account. The account is linked to credit cards, loans, insurance products or standing orders. For personal accounts The request is rejected when the account is linked to credit cards and insurance products. The request is processed, but you are notified later on of the steps you need to take if: The account is an active payroll account. The account is linked to credit cards or standing orders.

100% online process

Without visiting a branch or printing out documents.

In 5 steps

Fast and simple, provided you have e-Banking credentials.

As easy as it gets

On the go, from your mobile or your computer, anywhere.

Email updating

If your email is not correct, update it online before you proceed with closing the account.

Pending transactions

Cancel, settle or transfer to another account:

Standing orders
Postdated transfers and payments
Recurring transfers to the account (e.g. rent)
Limited or blocked amounts
Cheques

Joint account holder products

If there are joint holders in the account, they must be notified that you are about to close the account so they may unlink any products linked to it.

Linked products or services

Unlink from the account you are about to close:

Debit and credit cards
Transaction and service packages
Loans
Term deposits
Insurance products
Investments and portfolios
Safe deposit boxes

Add another account

If you haven’t already added another Alpha Bank account on your e-Banking, add one in your contacts. Any interest that may arise from the account you are closing will be debited in that account. The account:

Must be in the same currency as the one you are closing.
May be in your name or another holder's name.

You can only add an account through myAlpha Web.

Click on “Transfers & Payments” from the left menu, scroll down and choose Contacts > New contact.
Enter the IBAN of the account you want to add.
Choose “Confirm”.

Start provided you have...

e-Banking credentials
Access to a computer

1. Locate the account

On the “Overview” screen, under the “Accounts” section, locate the account you want to close and:

On myAlpha Mobile, tap on the account and then on the down arrow under “Gross balance”.
On myAlpha Web, click on the 3 dots on the right of the account.

Choose “Close account”.

2. Transfer balance and verify

If there is a current balance in the account, choose “Balance transfer” to transfer it to another account, held by you or anyone else.

If the account has a negative balance, transfer the corresponding amount from another one of your accounts.

Check the account details. If they are correct, choose “Continue”.

Check the joint account holders’ details. If they are correct, choose “Continue”.

3. Add an account

Choose an Alpha Bank account where any interest from the account you are closing will be debited. Choose “Continue”.

If you have not added another account in your contacts, you can only do so from a computer through myAlpha Web.

4. Submit and approve

Check the details on your screen. If they are correct, choose “Submit”.

Approve the transaction:

On myAlpha Mobile, using your biometrics or your 4-digit PIN.
On myAlpha Web, with a 6-digit code or a push notification you receive on your mobile.

5. Find out the status of your application

As soon as your request to close an account has been successfully registered, you receive an email notification.

Then:

If your request is approved, the account will be closed in a few hours and the account holders will be notified at the email address they have registered with Alpha Bank.
If your request is rejected, you are notified by email of the next steps you need to take.

You can monitor the status of your request through the “History” section on myAlpha Web.

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Sign up to digital banking

Start banking with us

Online, without visiting a branch

Open your first account with Alpha Bank and get digital banking credentials online.

Open an account

Any questions?

Find the answers you need about closing a bank account.

I am trying to close my account online, but the request keeps getting rejected. Why is this happening?

For joint accounts

The request is rejected when:

The account is an active payroll account.
The account is linked to credit cards, loans, insurance products or standing orders.

For personal accounts

The request is rejected when the account is linked to credit cards and insurance products.

The request is processed, but you are notified later on of the steps you need to take if:

The account is an active payroll account.
The account is linked to credit cards or standing orders.

I have only linked 1 account to my e-Banking. Can I close it?

Yes, provided you add a 2nd Alpha Bank account in the same currency in your contacts. Any interest will be debited to that account.

You can only add an account through myAlpha Web. Click on “Transfers & Payments” from the left menu, scroll down and choose Contacts > New contact.

I am not the primary holder in an account. Can I close it?

Yes, any account holder may submit a request to close an account.

View all the FAQs

Close your bank account

It’s fast and easy to do so from your mobile through myAlpha Mobile or your computer through myAlpha Web.

Log into e-Banking

Closing a bank account online

Fast, on the go