By SMS. You can request to have your PIN issued online or through SMS.
Requesting your PIN online
From your computer through myAlpha Web:
- Locate your new card on the home screen (Overview).
- Click on the 3 dots on the right of the card and click on “Send PIN”.
- Confirm that your mobile phone number is correct. If not, you can change it.
- Click on “Send”.
From your mobile through myAlpha Mobile:
- Scroll down to the Cards section on the home screen and tap on the card for which you want to request a new PIN.
- Tap on Settings > Send PIN.
- Confirm that your mobile phone number is correct. If not, you can change it.
- Tap on “Send”.
Requesting your PIN through SMS
If you do not have e-Banking credentials, you can send an SMS to 19129 from the mobile number you have included in your Alpha Bank personal details:
P (in Latin script), (space), application reference number (sent to you by SMS when you applied for the card), (space), identification code (you can find the code at the bottom of the letter you received with your card).
E.g.: P 34567 456789