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Profile and security settings
Manage your details on the spot
Your personal details
Your profile on myAlpha Mobile
To find your profile from your mobile, tap on the menu on the left and choose “Profile”.
Personal details
View the details:
- Name – Cannot be changed.
- Mobile phone – Tap on the pencil icon to change your mobile phone number on the spot.
- Email – Tap on the pencil icon to change your email on the spot.
Find detailed instructions on how to change your mobile number and email.
Username
View your username for:
- myAlpha Web – It is the same as the one you use for myAlpha Mobile.
- myAlpha Phone
Data protection
Find important information to manage your personal data:
- Personal data management – Find FAQs and choose if and how you want us to be contacting you: by text messages, email, calls, post.
- Privacy policy – Under “Privacy Settings” you learn about the use of cookies and you accept it or not.
Your profile on myAlpha Web
To view your profile from your computer, log into myAlpha Web with your e-Banking credentials. Click on “Settings” from the left menu or the icon next to your name from the top menu.
Personal details
On the tab you can see:
- myAlpha Web username
- myAlpha Phone username
You can also see all your personal details. To continue to carry out transactions, you have to fill in and update all the details.
From this screen you can update your:
- Mobile phone
- Email
Have a look at the instructions on how to change your mobile number as well as the instructions on how to change your email.
Financial and transaction profile
We need updated information so you may carry out transactions, get new products and manage those you already have.
To update your financial and transaction profile, click on “Update profile” and answer the 8 questions that follow.
Manage alerts
On this tab you manage the Alpha alerts for your accounts and cards.
Communication
This tab has 3 sections:
- Alpha e-statements – Manage your Alpha e-statements.
- myAlpha Phone – Find the accounts and cards you can manage through myAlpha Phone.
- GDPR – Find FAQs and choose if and how you want us to be contacting you: by text messages, email, calls, post.
Your security settings
Managing security settings on myAlpha Mobile
Tap on the menu on the left and choose Profile > Security settings.
Change your username and password
- Change username – Enter the new username twice.
- Change password – Enter the current password once and the new one twice. Choose whether you want to change it again in 3 or 6 months. If you have an Android device, a reminder will appear on the home screen of the myAlpha Mobile app, 7 days before your password expires.
Activate push notifications
To activate or deactivate push notifications, slide the bar to the right or left.
Manage connected devices
Find and manage the devices you have connected to e-Banking. You can connect up to 10 devices to your e-Banking.
With biometrics or PIN
To gain quick access to myAlpha Mobile or to approve transactions, depending on the device, you may activate:
- Face ID (face recognition)
- Fingerprint
- PIN (4-digit code)
Manage settings for IRIS Payments
- Set or change the debit account (from) or credit account (to).
- Choose how you want people to find you (mobile number, email or both).
- Change the transfer limits.
- Activate/deactivate IRIS payments.
Managing security settings on myAlpha Web
Click on “Settings” from the left menu or on the icon next to your name from the top menu and choose the “Security settings” tab.
Username and password
- Change username – Enter the new username twice.
- Change password – Enter the current password once and the new one twice. Choose whether you want to change it again in 3 or 6 months
Change the transfer limits
Choose the daily transfer limits for all the transactions that require strong customer authentication. The maximum limit is €15,000.
To change the daily limit, click on “Edit” and enter the new amount.
Manage connected devices
Find and manage the devices you have connected to e-Banking. You can connect up to 10 devices to your e-Banking.
e-Banking blocking
If you suspect that your credentials have been stolen or compromised, or have discovered suspicious activity on your e-Banking, you can block it temporarily.
No personal digital banking?
Get credentials
From your computer or mobile
If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.
Start banking with us
Online, without visiting a branch
Open your first account with Alpha Bank and get e-Banking credentials online.
Staying secure
How we protect you
How to protect yourself
What you must look out for
Can I change my e-Banking Username and/or Password?
Yes:
- On your computer, through myAlpha Web: Settings > Security settings > Change credentials.
- On your mobile phone, through myAlpha Mobile: Profile > Security settings > Change Username or Change Password.
You can only change the alias Username you have created yourself. Your original 15-digit Username we originally provide you with is still valid and cannot be changed.
For more secure transactions, we ask you to change your Password every 6 months. However, we recommend that you change it even more often than that.
I have replaced my device. Can I remove my old device from my e-Banking?
- From myAlpha Web – Choose: Settings > Security settings > Manage your connected devices > Delete.
- From myAlpha Mobile – Tap on the main menu on the top left and choose: Profile > Security settings > Connected devices > Tap on the rubbish bin icon.
Why would I need to block my e-Banking?
To block anyone from accessing your accounts and cards, provided you:
- Suspect that your login credentials have been stolen or compromised.
- Discovered suspicious activity on myAlpha Web or myAlpha Mobile.