New mobile app

Why are there 2 Alpha Bank apps on the app store? Which do I download?

To best serve you. Until all available options and services are integrated in the new app, both apps will be available. 

You can use them simultaneously, provided you’ve received an official notification from us.

What is the Alpha bank mobile app?

It is the new Alpha Bank app, which offers an upgraded digital experience in your transactions and the way we serve you.

You can download the new app from the app store and use it provided you’ve received an official notification from us. We are gradually enriching it and it will soon be available to all.

The Alpha Bank mobile app is in pilot phase.

I’ve downloaded the new mobile app. Should I remove myAlpha Mobile?

No. To enjoy the best customer service experience, for as long as we are enriching the new app, use both apps simultaneously.

Up to when will I need to have both apps installed on my phone?

When the full version of the new app is released, you’ll be able to carry out all your banking transactions through it. The old mobile app will no longer be supported and you’ll be able to uninstall it.

Can I carry out the same tasks through the new app as through the old one?

No. For the time being, the old mobile app offers more options than the new one. 

Gradually, new versions of the new app will be released with more functionalities, until it includes all the functionalities of the old app and some extra ones. Then you’ll be able to carry out all your banking transactions through the new app and you’ll uninstall the old one.

Are my transactions through the new app secure?

We are implementing the most updated transaction security and data protection measures with the new app, as we were already doing with the old one.

Can I get credentials through the Alpha Bank mobile app?

No. For the time being, you can get credentials through: