Branch Network

How can I update my personal details?

 

Frequent questions

Why does the bank require my personal details?

These details are necessary for your transactions.

The bank may not authorise any transactions unless your identity has been confirmed and verified. In addition, we are obliged to request your information and keep it on record, including legal documents, your income tax clearance certificate and/or income tax return etc.

These obligations arise from applicable law, as well as from a regulatory framework that ensures the integrity of the banking system, protecting your transactions and your best interests.

What personal details can I update online through eGov-KYC?

  • Proof of ID
  • Tax number
  • Income
  • Home address and landline number
  • Occupation
  • Work address

How can I use eGov-KYC to update my personal details?

From your computer through myAlpha Web:

  1. In the Profile section, click on “Connect with eGov-KYC”.
  2. Fill in your TAXISnet credentials.
  3. Enter the OTC (one-time passcode) you receive on your mobile.
  4. Navigate to the categories and data that may be transferred to the bank.
  5. Consent to your data being transferred to the bank.
  6. Make sure your details are accurate and provide your consent.
  7. On myAlpha Mobile, tap on “Update” or “Omit”.
  8. Complete the process using your PIN, fingerprint or Face ID.

From your mobile through myAlpha Mobile:

  1. On the main menu, tap on User info update > Continue > Update via eGov-KYC.
  2. Fill in your TAXISnet credentials.
  3. Enter the OTC (one-time passcode) you receive on your mobile.
  4. Navigate to the categories and data that may be transferred to the bank.
  5. Consent to your data being transferred to the bank.
  6. Make sure your details are accurate and provide your consent.
  7. On myAlpha Mobile, tap on “Update” or “Omit”.
  8. Complete the process using your PIN, fingerprint or Face ID.
 

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