Branch Network

Virtual use of card before receiving it

Carry out your transactions without having to wait until you receive your new debit, credit or prepaid card in your hands.

Before getting your hands on it

In a flash through your mobile
Activate the virtual use of your card in a flash through the myAlpha Mobile app.
Readily available
Use your new card immediately for your day-to-day online transactions.
With all the card benefits
Enjoy all the benefits of the card, such as collecting and redeeming Bonus points and Affinity euros.

Where you can use it

Activate the virtual use of your card to carry out transactions on the spot.
  • Add your new card to your digital wallet.

  • To add the card, you need to have downloaded the latest version of the myAlpha Mobile app.

  • Carry out secure day-to-day transactions in a flash, in stores with contactless POS terminals.

  • Enable the “Shop online” setting.

  • Carry out secure day-to-day transactions at e-shops in a flash, with your card details.

How to activate the virtual use of your new card

Only from your mobile, through myAlpha Mobile. If you haven’t downloaded the app on your mobile, you can do so for free.

1. Find your new card

Log into myAlpha Mobile  with your credentials or biometrics. Find your new card on the home screen (Overview).

Attention: If you cannot locate your card on myAlpha Mobile, log into myAlpha Web to add it.

2. Add the new card to your digital wallet

Tap on “Add to digital wallet” to add your new card to the Apple Wallet or Google Wallet.

To complete the process, enter the code you received through text message or email. Otherwise, confirm with biometrics.

If you have a wearable device, you can also add your card to that.

3. Enable online transactions

To be able to shop online, you must also enable the “Shop online” setting.

On the home screen (Overview), tap on your card and then tap on “Settings”.

4. Use your card

Use your new card for your day-to-day transactions at all contactless POS terminals or online. It’s that simple, fast and secure.

When you receive your new card, you can activate it online through e-Banking so you can also use it at ATMs and APS.

No e-Banking?

Get credentials

From your computer or mobile

If you hold an active Alpha Bank debit or credit card, you can get credentials on the spot, without visiting a branch.

Start banking with us

Online, without visiting a branch 

Open your first account with Alpha Bank and get e-Banking credentials online.

Any questions?

Find the answers you need about the virtual use of your card before receiving it.

Which new cards offer the virtual use of card option before actually receiving them?

Personal or business debit, credit and prepaid cards which are:

  • Issued for the first time.
  • Re-issued with the same number, in case or loss or theft of the card.

Do I retain all the benefits of my new card with the virtual use of card?

Yes, you do (e.g. collecting and redeeming Bonus points, Affinity euros, Energy euros). It applies to all debit, credit and prepaid cards issued by Alpha Bank, with the exception of:

  • Aegean Bonus Visa debit card
  • Aegean Bonus Visa credit card
  • Aegean Bonus Visa Premium credit card

For these cards, you enjoy all the benefits once you receive the actual card and activate it.

If my card is about to expire, can I use the new one virtually before I receive it?

Yes. However, once you activate the virtual use of your card, you can no longer use your old one.

For example, you won’t be able to withdraw cash from ATMs with the card you already hold until you receive your new one.

Bring your bank to your mobile

Download myAlpha Mobile today and get a bank on your mobile.

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