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Digital banking

FAQs about the ways we provide our services

About business phone banking

Can I change my digital banking username or password through business phone banking?

No. You can change your username or password through business web banking under: Profile > Security settings > User ID alias configuration (for the username) or “Password configuration” (for the password).

My business digital banking has 1+ user categories. Can I still use business phone banking?

No. Through business phone banking you can only carry out tasks that do not require another user’s approval.

About banking advisory services

Do I need to hold an account with Alpha Bank to get banking advisory services?

Yes. You must bank with Alpha Bank.

How often can I meet with my business advisor?

We recommend twice a year. However, you can schedule a meeting with your business advisor any time you want, depending on your business needs.

Can I cancel the banking advisory services at any time?

Yes. You are not obligated to use our business banking advisory services.

Digital banking

Card's

Accounts

Transactions

Financing

Insurance

International transactions

Services