About managing your loan online

How do I stay updated about the next loan instalment?

  1. Log into business web banking with the digital banking credentials of your business.
  2. On the home screen (Overview), choose “Lending” from the top menu. 
  3. Locate the loan you want and click on the 3 horizontal lines on the right.
  4. Choose “Balance / Statements”. The next 3 loan instalments are displayed.

I cannot see my loan on business web banking. How can I add it?

  1. Log into business web banking with the digital banking credentials of your business.
  2. On the home screen (Overview), from the top menu, choose: Lending > Add loan.
  3. Choose the loan type and fill in the loan number. Choose “Continue”.
  4. If you want, you can give a friendly name to your loan, so you see that on your profile instead of the loan number. Choose “Add”.
  5. Confirm the transaction with the 6-digit code you receive on your mobile.
  6. Check that the details are correct and click on “Confirm”. The loan has been added to your profile.

About online loan disbursement

My request for loan disbursement online was rejected. Can I find out why through my business digital banking?

No. You can only see the request:

  • Status
  • Number
  • Date of submission

I have some questions about the online loan disbursement request. To whom do I talk?

Call on +30 210 326 9500, Monday-Saturday, 08:00-18:00.

On the automated portal, state that your question concerns “Request through web banking”.

Can I change the details of my online loan disbursement request after I submit it?

No. The request submission is final.