Most common questions about our services

Can I change my digital banking username or password through business phone banking?

No. You can change your username or password through business web banking under: Profile > Security settings > User ID alias configuration (for the username) or “Password configuration” (for the password).

How often can I meet with my business advisor?

We recommend twice a year. However, you can schedule a meeting with your business advisor any time you want, depending on your business needs.

Can I cancel the banking advisory services at any time?

Yes. You are not obligated to use our business banking advisory services.