Our branches are changing branch hours and service model

We are changing the way our branches operate, so we can offer you a more personalised, structured and efficient customer service experience.

Before coming to the branch, you book your appointment online. You state the reason for your visit and we inform you whether your need to bring any supporting documents. This way, you don’t have to wait in line and we can serve you even better. You may also choose a phone or video-call meeting.

To help you get familiar with our digital services, we have created myAlpha Express. We installed digital corners within our branches, where you can carry out transactions online, either on your own or with a bit of help from us.

08:00-11:00

You may visit the branch for:

• Monetary transactions at cashiers (deposits and withdrawals, payments, money transfers).
• Transactions at myAlpha Express, i.e. at ATMs, Automatic Payment Systems or through e-Banking.
• Any other banking needs, with or without an appointment, depending on availability.

11:00-14:00

You may visit the branch only for:

• Monetary transactions only at myAlpha Express, i.e. deposits, withdrawals, payments at ATMs, Automatic Payment Systems or through e-Banking.
• Any other banking needs, only by appointment.

The new opening hours and service model apply to selected branches in Attica, Thessaloniki and Chalkidiki. Gradually they will start applying to even more network branches.

You have complete control over your products and services at any time. Manage your products, carry out transactions and get new products, on the go.

From your mobile through myAlpha Mobile or your computer through myAlpha Web, you can carry out your transactions and meet other banking needs faster than ever, 24/7, without having to visit a branch. If you don’t already have e-Banking credentials, you can sign up to e-Banking through your mobile.

Through e-Banking for businesses, you can keep track of and manage your finances from the comfort of your office, whether you are a business owner or a freelance professional.

We keep enriching our digital services, to offer you even more options and choices. Make the most of the digital era benefits with Alpha Bank next to you every step of the way.