Branch Network

We protect the environment and your personal data!

Forget paper copies and receive electronic notifications about the issuance of your accounts’ statements, via the Alpha e-Statements service. 

Keep your own archive of electronic statements of your accounts, cards, your housing and consumer loans  in the secure environment of e-Banking services, thus protecting your personal data and contributing in the reduction of paper consumption.


Frequent questions

How can I register to receive e-statements?

You register automatically when you get your e-Banking credentials.

If you have already registered but have, at some point, cancelled the e-statements, you can register again online:

  1. In the home screen (Overview) choose “Settings” from the left menu.
  2. Choose the “Communication” tab.
  3. Choose the “Alpha e-statements”.
  4. For each product you wish to receive e-statements, activate the button on the right, agree to the Terms of Use and click on “Confirm”.

Alternatively, book an appointment at a branch to register again for e-statements.

This service is provided free of charge for all e-Banking users.

How regularly are e-statements issued and for how long are they available?

e-statements are issued monthly and are available on myAlpha Mobile and myAlpha Web for 18 months.

If you need an account statement issued more than 18 months ago, contact the branch of your choice.

I have activated e-statements. Why have I not received any email notifications?

If you have not been receiving email notifications for your e-statements, make sure that:

They are activated for the specific product (Settings > Communication > Alpha e-statements).

We have the correct email address (Settings > Personal info).

If you continue missing email notifications, call us on +302103260000.

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