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FAQs
I do not bank with Alpha Bank, but I have e-Banking credentials from a previous programme (e.g. Fuel Pass I and II and Tourism-for-All). Can I use them to activate my Market Pass Visa?
If you had chosen Alpha Bank to have a virtual card issued for the Tourism-For-All Pass, you must use the e-Banking credentials that had been generated then. Your new Market Pass Visa card will appear on your e-Banking. If you have forgotten your credentials, find out how to recover your credentials online.
If you had chosen Alpha Bank to have a virtual Fuel Pass I and II and/or a Freedom Pass issued and had obtained e-Banking credentials, we will send you new e-Banking credentials.
I have forgotten/lost my Alpha Bank e-Banking Username/Password. What should I do?
To recover your e-Banking Password online you will need:
- Your email.
- Your mobile phone.
To recover your e-Banking Username online you will need:
- An Alpha Bank card number.
- Your email.
- Your mobile phone.
Alternatively, call on +302111073827 (Monday-Friday, 09:00-17:00).