Branch Network

FAQs

I do not bank with Alpha Bank, but I have e-Banking credentials from a previous programme (e.g. Fuel Pass I and II and Tourism-for-All). Can I use them to activate my Market Pass Visa?

If you had chosen Alpha Bank to have a virtual card issued for the Tourism-For-All Pass, you must use the e-Banking credentials that had been generated then. Your new Market Pass Visa card will appear on your e-Banking. If you have forgotten your credentials, find out how to recover your credentials online.

If you had chosen Alpha Bank to have a virtual Fuel Pass I and II and/or a Freedom Pass issued and had obtained e-Banking credentials, we will send you new e-Banking credentials.

Can I use my virtual Market Pass Visa card to shop online?

Yes, using your card details. To view the card details (card number, expiry date and CVV), log into myAlpha Mobile and choose Cards > Card Details.

I have myAlpha Wallet installed on my mobile, but the Market Pass does not seem to work. What should I do?

myAlpha Wallet does not support the Market Pass. To shop at a POS with the Market Pass, you must add the Market Pass card to the Google Pay digital wallet through myAlpha Mobile.

My device does not support Google Pay. Can I still shop?

Yes, but only online, using your card details. To view the card details (card number, expiry date and CVV), log into myAlpha Mobile and choose Cards > Card Details.

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