Frequently Asked Questions

The Regulation affects the following Alpha Bank products, whether these are offered to an individual or to a business:

• Individual internal payments within the Bank (outgoing), through:
  - Branches
  - myAlpha Web / myAlpha phone/ myAlpha mobile  - ATMs
  
• Individual interbank payments (outgoing), through:
  - Branches
  - myAlpha Web / myAlpha phone/ myAlpha mobile
  
• Individual incoming payments
  Possibility to obtain information through:
  - Branches
  - myAlpha Web/ myAlpha phone/ myAlpha mobile
  
• (Bilateral or Interbank) payment orders for payments owned to third parties using a specific entry code , through:
  - Branches
  - myAlpha Web / myAlpha phone/ myAlpha mobile
  - ATMs
  
•  Payroll Payment with submission of a relevant file on behalf of the businesses ONLY, through the following services:
  - myAlpha Web
  - ALPHA BANK FILE TRANSFER
  - ALPHA MASS PAYMENTS
  - PHYSICAL FILE TRANSFER (CD)
  
• Internal mass payments within the Bank with submission of a relevant file on behalf of the businesses ONLY, through the following services: 
  - myAlpha Web
  - ALPHA BANK FILE TRANSFER 
  - ALPHA MASS PAYMENTS
  - PHYSICAL FILE TRANSFER (CD)
  

• Interbank mass payments with submission of a relevant file on behalf of the businesses ONLY, through the following services:
  - ALPHA BANK FILE TRANSFER
  - ALPHA MASS PAYMENTS
  

B) Collections (direct debits)

• Bilateral debits with submission of a relevant file on behalf of the businesses ONLY, through the following services:
  - ALPHA BANK FILE TRANSFER
  - ALPHA MASS PAYMENTS
• Interbank debits with submission of a relevant file on behalf of the businesses ONLY, with the Bank acting as:
  - Debtor Bank (or)
  - Creditor Bank