It is your choice to accept or decline the solution proposed by the Bank. In case you are not satisfied with our reply, you can always revert to the Hellenic Financial Ombudsman.
Hellenic Financial Ombudsman
1, Massalias Street, 106 80 Athens
P.O. Box 9166, 100 32 Athens
Tel.: 10440 (local charge) or +30 210 337 6700 (international calls)