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What measures does Alpha Bank take to ensure the security of transactions?

Alpha Bank takes constant care to ensure the maximum possible security of its electronic services. The new Alpha Web Banking service offers a high level of security for your transactions through the following:

Controlled access

The Bank has in place specialised security systems to control and record all accesses and prevent any unauthorised action in its systems.

Encryption

In every transaction executed, the data exchanged are encrypted using TLS encryption.

Browser Σύνδεση με κρυπτογράφηση Σύνδεση χωρίς κρυπτογράφηση
Internet Explorer (version 9 and above) security No icon
Google Chrome (version 25 and above) security No icon
Mozilla Firefox (version 25 and above) security No icon
Safari (version 7 and above) security No icon
Opera (version 15 and above) security No icon

Personal security codes

In order to use the service, you are required to enter your personal security codes (User ID, Password), which must be known only to you. You can also define an alternative User ID (alias) and we suggest that you change your password regularly. 

For security reasons, your subscription is automatically "locked" after five consecutive unsuccessful attempts to log in.

myAlpha Code

For additional security in your high-risk transactions (e.g. transfers to third parties), you will need to subscribe to the myAlpha Code.

If you have activated the myAlpha Code Service for logging in to the myAlpha web service or for executing any money transactions, you are required to also enter the myAlpha Code (6-digit code), which is generated either by the Alpha Safe Access application, either by receiving codes by SMS or by the myAlpha Code Device (token), depending on the choice you have made.

The use of the myAlpha Code in combination with the User ID and Password provides stronger subscriber authentication and protection. The unique code generated each time is used only once.

Automatic sign off

For security reasons, there is a 60-minute limit for completing transactions ("Session Timeout"), after which the connection is automatically terminated by the system. Similarly, if you have not carried out any transaction for a period of 15 minutes, the system again disconnects you automatically ("Idle Timeout").

Upper transfer limit

To ensure security in your transactions, there is an upper daily limit which applies to transfers to Alpha Bank accounts and accounts of other banks not registered in your profile. This limit is defined by the subscriber. 

Alpha Alerts service

Using the Alpha alerts notification service, you receive notifications free of charge at any time, by e-mail or SMS, of the transactions and other actions in your profile, which you carry out via the Alpha e-Banking services.

Secure electronic transactions
The security of your transactions is our priority. We ask our Customers to follow the guidelines for the security of electronic transactions provided by Alpha Bank, especially at this time that phishing attacks have significantly increased.

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