Get a new Password online/Unblock your subscriptionYou can issue online a new Password or unlock your subscription as long as you remember your 15 digit Username or the alias you have created to remember it, and have a valid mobile phone number and an email registered in your e-Banking user profile.
Alternatively, if you do not remember your Username or alias or/and your email and mobile phone number are not registered in your e-Banking user profile, the legal representative of the company has to visit the company's Branch of cooperation in order to:
- request to be reminded of the Username*
- as well as provide your email and mobile phone number.
* The 15-digit Username which you received during your e-Banking registration remains always in effect (even if you have set an alias of your choice) and you can always use it to log in.