myAlpha Rendez-vous
- At a branch, through video call or over the phone
- On the day and time it suits you
- Online cancellation option
- Info about supporting documents
How to book an appointment in 4 steps
Fill in your details
Log into myAlpha Rendez-vous and choose your status:
- Sole proprietorship / Freelance professional
- Business
Fill in your personal tax number, mobile number and email. If you choose “Business”, you need to fill in both your personal tax number and the business tax number.
To proceed, fill in the one-time passcode (OTP) sent to your mobile. The OTP remains active for 10 minutes.
Fill in your name if you don't already bank with us or if the tax number / mobile number combination is not registered with Alpha Bank.
Choose the reason for the appointment
To best serve you, you need to choose:
- Appointment category from the menu on the left (e.g. Loans, POS/e-commerce, e-Banking)
- Reason for the appointment from the menu on the right
You can choose up to 3 reasons in total, from any category.
Choose how, where and when
Choose whether you wish to book an appointment:
- At one of our branches
- Through video call, just to receive information about your request.
- Over the phone, just to receive information about your request.
If you already bank with us, you see the calendar of your branch or, if you have one, the name of your business advisor at Alpha Bank. Alternatively, choose “See all the branches” to see the map with branches.
If you don’t bank with us, fill in the area, address or postcode to locate your nearest branch or choose a branch straight from the map.
Choose the day and time for your appointment, depending on availability.
Choose “Confirm”.
Check the details and confirm the appointment
You get an email with all the appointment details. In addition, you get a list of all the supporting documents you may need, depending on the reason for the appointment.
If you want to cancel your appointment, choose “Cancel appointment” on the email you received.
Book an appointment now
Can I visit a branch without an appointment?
Yes, provided you want to carry out transactions:
- At a cashier, e.g. deposit or withdraw cash over €500.
- At an Automated Payment System (APS).
For any other banking needs, we recommend that you book an appointment to best be served.
Can I book an appointment with a specific representative?
Can I book an appointment at any branch?
Yes. The app recommends a branch that can serve you.
However, if you want to get served at another branch, choose:
- “Other branch”, if you are booking your appointment through myAlpha Mobile or myAlpha Web.
- “See all the branches” if you don’t have e-Banking credentials and are booking your appointment by filling in the online form on alpha.gr.
Then locate the branch you want on the map.
How can I cancel or change the appointment I booked online?
On the overview screen on myAlpha Mobile or myAlpha Web, under “My appointments’, choose “All appointments”. On your appointment tab, go to the 3 dots and choose “Change appointment” or “Cancel appointment”.
If you don’t have e-Banking credentials and booked your appointment by filling in the online form on alpha.gr, choose “Cancel appointment” on the confirmation email you received. If you want to book a new appointment, go through the steps again.
I do not bank with Alpha Bank. Can I book an appointment online?
Yes, by filling in the online form on alpha.gr..
In this case, a default Alpha Bank branch will not appear. Choose a branch from the map.
Do my details at Alpha Bank need to be up-to-date so I can book an appointment?
We suggest that you update your details online before your appointment.
I’ve chosen an appointment through video call. What should I do?
On the day and time of your appointment log into myAlpha Web. On the overview screen, click on “All appointments” under the “My appointments” section. On your appointment tab, click on “Log into the appointment” to start the video call.
If you don’t have e-Banking credentials, booked your appointment by filling in the online form on alpha.gr and want to start your video call using your mobile or tablet, you need to download MS Teams on your device. If you are using a computer, click on the appointment link to start a video call on Teams.