myAlpha Rendez-vous
- At a branch, through video call or over the phone
- On the day and time it suits you
- Online cancellation option
- Info about supporting documents
How to book an appointment in 4 steps
Fill in your details
Log into myAlpha Rendez-vous and choose your status:
- Sole proprietorship / Freelance professional
- Business
Fill in your personal tax number, mobile number and email. If you choose “Business”, you need to fill in both your personal tax number and the business tax number.
To proceed, fill in the one-time passcode (OTP) sent to your mobile. The OTP remains active for 10 minutes.
Fill in your name if you don't already bank with us or if the tax number / mobile number combination is not registered with Alpha Bank.
Choose the reason for the appointment
To best serve you, you need to choose:
- Appointment category from the menu on the left (e.g. Loans, POS/e-commerce, e-Banking)
- Reason for the appointment from the menu on the right
You can choose up to 3 reasons in total, from any category.
Choose how, where and when
Choose whether you wish to book an appointment:
- At one of our branches
- Through video call, just to receive information about your request.
- Over the phone, just to receive information about your request.
If you already bank with us, you see the calendar of your branch or, if you have one, the name of your business advisor at Alpha Bank. Alternatively, choose “See all the branches” to see the map with branches.
If you don’t bank with us, fill in the area, address or postcode to locate your nearest branch or choose a branch straight from the map.
Choose the day and time for your appointment, depending on availability.
Choose “Confirm”.
Check the details and confirm the appointment
You get an email with all the appointment details. In addition, you get a list of all the supporting documents you may need, depending on the reason for the appointment.
If you want to cancel your appointment, choose “Cancel appointment” on the email you received.
Book an appointment now
Find answers to all your questions about the appointment.
Find answers to all your questions about the appointment.
Do my details at Alpha Bank need to be up-to-date so I can book an appointment?
We suggest that you update your details online before your appointment.
How can we communicate on my appointment if I am hearing impaired?
When you book your appointment online and have already chosen “I am hearing impaired”, choose the appointment type and the contact method.
If you choose a video call
When you book your appointment online, choose how you want to communicate with our representative:
- In Greek Sign Language, with the help of our interpreter
- Through live chat
The video call will only allow us to provide you with information. We will not be able to carry out any transactions, process applications for new products or services, or handle any other requests on your behalf. However, we can guide you through the steps and help you carry out such actions online, if possible.
If you choose to visit a branch
At the branch, you can communicate with our representative:
- In writing.
- Through a sign language interpreter on the Iris Relay Service app, a free service provided by the Greek National Foundation for the Deaf. To save time, download the app and sign up before your appointment.
- Assisted by a certified interpreter of your choice. They must present both proof of ID and an interpreter certification card.
Can I visit a branch without an appointment?
Yes, provided you want to carry out transactions:
- At a cashier, e.g. deposit or withdraw cash over €500.
- At an Automated Payment System (APS).
For any other banking needs, we recommend that you book an appointment to best be served.