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Enhance your online transactions

The security of your transactions is also your concern. Below you can find tips and instructions for the protection of your transactions when using the Alpha e-Banking services.

Alpha e-Banking security codes:

  • Choose complex passwords and keep them separately from the User ID, in a way that will ensure that their theft is not possible.
  • Keeping your personal security codes safe is your responsibility. In the event of a confirmed or suspected physical or electronic theft, you must notify the Bank immediately.
  • Change your Password at regular intervals
  • Alpha Bank will never ask you for your security codes in any way (e.g. via phone or e-mail). They are personal and you must not disclose them to anyone
  • Misleading e-mail messages (phishing emails) aim to intercept your personal data. These messages are supposedly sent by Alpha Bank and urge the recipient to follow a link to a particular page in order to enter his / her personal data (e.g. User ID, Password, Additional Password etc.)
  • Misleading phone calls (voice phishing) by persons claiming to be Alpha Bank representatives aim to intercept your personal data. These phone calls urge the user to disclose his personal data (e.g. Account Number, User ID, Tax Registration Number, Identity Card Number etc.)

Protect your computer against malicious acts: 

Many malicious third parties may try to install to your computer, unbeknownst to you, malicious software (Viruses, Worms, Trojan Horses, Spyware etc.) via the Internet or by e-mail. In some cases, this malware could intercept your personal data and codes, destroy your files and programmes and generally harm your computer.

Alpha Bank informs you about the risks of using electronic systems and for the utmost security of your electronic transactions safely, it suggests that you: 

  • shield your computer with security software, such as Firewalls, Antivirus, Antispyware
  • update your computer with the latest versions and security patches of the operating system, the anti-malware programs and the browsers that you use
  • delete the temporary Internet files from your computer. Find out how.
  • avoid using public computers or those belonging to third parties (e.g. hotels, your friends)
  • do not ignore "strange” behaviours of your computer, as these may be caused by installed malware.
  • do not reply to e-mails that ask for your account details or security codes and do not follow the links that they suggest.
  • make sure that you visit the Alpha Bank's website.
  • always keep your security codes safe and protected.

Find out what to do if you suspect or realise any physical or electronic theft attempt of your security codes

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