We respond promptly and effectively
After submitting your complaint, Alpha Bank’s Customer Service Division will immediately start the review process, which consists of the following steps:
- Acknowledgement of receipt of the case
- Investigation with cooperation of the competent Units of the Bank
- Resolution of the issue
- Customer response
Alpha Bank’s Customer Service Division will keep you updated on the process of your case, using the contact details you have provided the Bank:
- By phone
- By letter (email or regular mail) or
- By SMS
Our goal is to revert to you with a clear and documented reply to your complaint, in a simple and comprehensible manner, in less than 45-calendar day period provided by the current regulatory framework (BoG, PEE 157/02.04.2019). If more time is required, you will be informed promptly and justified for our final response time.