Branch Network

We respond promptly and effectively

After submitting your complaint, Alpha Bank’s Customer Service Division will immediately start the review process, which consists of the following steps:

  1. Acknowledgement of receipt of the case
  2. Investigation with cooperation of the competent Units of the Bank
  3. Resolution of the issue
  4. Customer response 

Alpha Bank’s Customer Service Division will keep you updated on the process of your case, using the contact details you have provided the Bank:

  • By phone
  • By letter (email or regular mail) or
  • By SMS

Our goal is to revert to you with a clear and documented reply to your complaint, in a simple and comprehensible manner, in less than 45-calendar day period provided by the current regulatory framework (BoG, PEE 157/02.04.2019). If more time is required, you will be informed promptly and justified for our final response time.