Security in all your moves
Protect your personal belongings from everyday risks and ensure instant compensation in case of theft or loss of your Alpha Bank credit or debit card using the “Alpha Feel Safe” insurance plan created by Alpha Bank Group in cooperation with Generali.
Feel safe by choosing the Alpha Feel Safe plan which also covers any of the following items that may be lost together with your card:
- Official documents
- Keys
- Wallet
- Handbag
- Tablet
- Mobile
Benefits and covers
| CASES | DESCRIPTION | COVERAGE |
| Illegal use of credit/debit card | Customers will be compensated for any financial loss incurred from illegal use of their cards following theft or loss until deactivation. |
Maximum cumulative limit per insurance period:
|
| Loss of documents | Customers will be compensated for the cost related to document replacement, provided that their card was lost or stolen at the same time | Maximum cumulative limit per insurance period: Euro 250 |
| Loss of keys | Customers will be compensated for the cost related to keys’ replacement (including locks), provided that their card was lost or stolen at the same time | Maximum cumulative limit per insurance period: Euro 250 |
| Illegal use of mobile phone | Customers will be compensated for the communication cost related to any illegal use of their mobile phones in case of loss or theft, provided that their card was lost or stolen at the same time | Maximum cumulative limit per insurance period: Euro 250 |
|
Robbery at an ATM |
Customers robbed under specific conditions will be compensated for the amount withdrawn |
Maximum cumulative limit per insurance period:
|
| Theft of handbag and wallet | Customers will be compensated for the replacement of handbags and/or wallets, provided that their card was lost or stolen at the same time | Maximum cumulative limit per insurance period: Euro 250 |
|
Theft of mobile phone and tablet |
Customers will be compensated for the replacement of mobile phones and/or tablets, provided that their card was lost or stolen at the same time | Maximum cumulative limit per insurance period: Euro 300 |
The plan is intended for Alpha Bank credit or debit card holders aged 18 years or over.
Alpha Feel Safe Bot
In case you need to know more about your Alpha Feel Safe product:
- use your Facebook Messenger account,
- type Alpha Feel Safe Bot and
- submit your questions.
The Alpha Feel Safe Bot will provide you immediately with all answers. It is easy to use 24 hours a day, 7 days a week.
