Branch Network

Security in all your moves

Protect your personal belongings from everyday risks and ensure instant compensation in case of theft or loss of your Alpha Bank credit or debit card using the “Alpha Feel Safe” insurance plan created by Alpha Bank in cooperation with AXA Insurance SA. 

Feel safe by choosing the Alpha Feel Safe plan which also covers any of the following items that may be lost together with your card:

  • Official documents
  • Keys
  • Wallet
  • Handbag
  • Tablet
  • Mobile

Benefits and covers

CASES DESCRIPTION COVERAGE
Illegal use of credit/debit card Customers will be compensated for any financial loss incurred from illegal use of their cards following theft or loss until deactivation.

Maximum cumulative limit per insurance period:

  • Euro 2,000 for all cards
  • Euro 4,000 for Gold cards
Loss of documents Customers will be compensated for the cost related to document replacement, provided that their card was lost or stolen at the same time Maximum cumulative limit per insurance period: Euro 200
Loss of keys Customers will be compensated for the cost related to keys’ replacement (including locks), provided that their card was lost or stolen at the same time Maximum cumulative limit per insurance period: Euro 200
Illegal use of mobile phone Customers will be compensated for the communication cost related to any illegal use of their mobile phones in case of loss or theft, provided that their card was lost or stolen at the same time Maximum cumulative limit per insurance period: Euro 200

Robbery at an ATM

Customers robbed under specific conditions will be compensated for the amount withdrawn

Maximum cumulative limit per insurance period:

  • Euro 400 for all cards
  • Euro 500 for gold cards
Theft of handbag and wallet Customers will be compensated for the replacement of handbags and/or wallets, provided that their card was lost or stolen at the same time Maximum cumulative limit per insurance period: Euro 200

Theft of mobile phone and tablet

Customers will be compensated for the replacement of mobile phones and/or tablets, provided that their card was lost or stolen at the same time Maximum cumulative limit per insurance period: Euro 250

The plan is intended for Alpha Bank credit or debit card holders aged 18 years or over.

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