GR
alphaBank_logo
NEW CUSTOMER
Deposits
new Customer
Open your first bank account at Alpha Bank from your mobile phone.
Deposit accounts
Meet your banking needs and give flexibility to your everyday transactions.
Payroll - Pension
Find out about Alpha Bank's unique privileges for employees and pensioners.
Term Deposits
Combine secure savings with attractive returns.
Savings Accounts
Οpen today your savings account and gradually «build» a financially secure future, for you and your family.
Alpha 1|2|3 Line
Take care of your children's future, at every stage of their lives.
Career
FIND OUT MORE
Cards
Credit cards
Take advantage of the unique Loyalty Programmes of Alpha Bank and enjoy privileges even from your first purchase.
Debit cards
Make your everyday life simpler and easier, and give Bonus to your transactions.
Prepaid cards
Organize your finances according to your needs and gain full control.
Loyalty Program
Discover a world of unique benefits and services, offered by the Reward Programs of Alpha Bank cards.
Digital Wallets
Discover the digital wallets offered by Alpha Bank and simplify your everyday life
Services
Quick payments, greater security and immediate notification with the services of the Alpha Bank cards.
Get your Dentist Pass from Alpha Bank
Tourism for All 2024 with Alpha Bank
Choose Alpha Bank for the Tourism for All 2024 and enter the draw to claim accommodation across Greece. Apply in 4 simple steps.
Get your Youth Pass from Alpha Bank
Make the most of the financial aid offered by the Greek government for young people aged 18-19 through Alpha Bank. Get the virtual Youth Pass Visa card and receive €150 to use for tourism, culture and transportation.
How to dispute a transaction on your card
Get instructions on how to dispute card transactions you don’t recognise.

FIND OUT MORE
Investments
Mutual Funds
Build your future by selecting Alpha Bank mutual funds and achieve every investment target of yours.
Bonds
Discover the investment product that guarantees repayment of starting capital and high returns.
Brokerage Services
Make on-line stock market transactions securely and get real-time information about your investment product.
Structured Term Deposits
Take advantage of the high return potential offered by the structured term deposits.
Investment services
Take advantage of Alpha Bank's high level services that fully support your investment needs at a low cost.
Loans
Alpha Housing Loans
Alpha Bank offers solutions that respond to the needs and wishes related to the decision of buying a house. Responsibly. Clearly. Reliably.
Consumer loans
We support your every new step, we cover every personal need of yours.
Green Solutions
Put green in your life and enjoy eco-friendly and cost-efficient benefits.

FIND OUT MORE
Insurance
Health
We look after your life, we invest in your health.
Property and personal belongings
We protect your assets, you enjoy confidence and security.
Life and protection
We take care of the regular repayment of your debts in the case of unforeseen events.
Future and pension
Entrust your plans for a secure future to us and live an untroubled present.
Car
Get one of the four comprehensive car insurance plans online, quickly and easily, at a preferential price.
For children
We take care of your child's present, and we build its future together.
myAlpha
new Customer
Open your first bank account at Alpha Bank from your mobile phone
e-Βanking
For even greater ease and speed in your transactions, wherever you are, whatever means you may choose to carry out your transactions.
e-Banking credentials online
If you already bank with us, find out how to get e-Banking credentials from your computer or mobile.
Digital Wallets
Get to know the digital wallets provided by Alpha Bank and simplify your daily life.
Mobile apps
Management and control over your finances is now in your hand, with Alpha Bank's modern applications for mobile phone and tablet.
Updating your details
Change or confirm your personal details without visiting a branch.
Online Products
Obtain and manage your banking products on-line, quickly and securely.
Tools
For every banking need you wish to cover electronically, we provide the service that best suits you.
Electronic services support
Need help? Get answers and tips about our digital channels.

FIND OUT MORE
Bonus
Bonus Premium Plus Merchants
For every Euro of your transactions, the Premium Plus Partners reward you with 4 Bonus points and unique offers!
How do I collect points?
By making even the simplest, daily transactions, you get rewards!
Bonus Merchants
Because for every Euro of your transactions, we reward you with Bonus points
Bonus News
Be the first to know the latest about the biggest Loyalty Program
Redemption offers
Discover the unique Bonus Program offers for redeeming your points!
Bonus Program Terms
See the terms of the Bonus Program
Bonus app
It is changing and is becoming better
Search
Find out what you are looking for.
Branch Network
Find a Branch near you.
Browse directly
on the map BRANCH NETWORK
Communication
Contact us COMMUNICATION
Support center and
FAQs SUPPORT CENTER
+30 210 326 0000
Daily 8:00 until 22:30
myAlpha
RETAIL
CORPORATE

Frequently asked questions for submission of complaints

FAQs BACK

Can I only submit a written complaint?

You can always contact the Call Centre to submit your complaint at +30 210 326 0000, Monday-Friday, between 08:00-16:00. However, by choosing to analytically describe the matter that concerned you and submit it in writting, you ensure that you will receive a detailed reply addressing all the issues raised.