How to activate and manage myAlpha Vibe
Give your child their pocket money with myAlpha Vibe and the virtual prepaid myAlpha Vibe Mastercard.
How to give pocket money online using myAlpha Vibe
Choose a package
Find the myAlpha Vibe section on the myAlpha Vibe home screen.
Choose myAlpha Vibe One or myAlpha Vibe More, depending on whether you want to give pocket money to 1 or more children.
Accept the terms of use, the pre-contractual information and the personal data notice.
Choose account
Choose the account to be charged every time you load your child’s card. We will collect the monthly fee from the same account.
Enter child’s details
Fill in your child’s details: first name, last name, date of birth and first name of the mother or father. Choose “Next”. Ensure that the information is correct and tap on “Confirm”.
Get the card
Fill in your child's mobile number. Confirm with the confirmation code that your child receives on their mobile.
Fill in your child’s email address. Confirm with the confirmation code that your child receives on their email.
Choose “Slide to issue card”. Your child’s card is all set. We send an SMS to the child’s mobile with a link to download the myAlpha Vibe app.
Pair the 2 parent-child apps
Your child downloads the myAlpha Vibe app on their mobile. An 8-digit code along with a QR code appear on the screen.Fill in or scan the code on the myAlpha Vibe home screen, through your myAlpha Mobile, and pair your app to your child’s app.
The card appears automatically on the child’s app.
Load the card
Load the card from the myAlpha Vibe section on myAlpha Mobile. Find your child’s card and choose “Load”.You can choose between one-off or recurring loading. If you choose recurring loading, fill in the amount you wish to give to your child and the frequency: every 1 or 2 weeks, or every month. You can change or cancel your loading choices any time you wish.
How my child activates myAlpha Vibe
When the card is all set, your child:
- Receives an SMS to download the myAlpha Vibe app.
- Pairs their app to yours, after giving you the 8-digit code or the QR code that appears on their mobile.
- Creates a Username and Password for their profile.
- Registers their mobile number with the bank through a confirmation code, and activates biometrics and the Push Notifications. If the push notifications were not activated the first time the child logged into the app, they can do so any time they wish through the app settings under Profile > Settings.
- Reads and accepts the terms of use, the personal data notice and the cookies policy.
How my child uses the card
The child can keep track of the card through myAlpha Vibe, a specially designed version of myAlpha Mobile.
They can use their pocket money to shop online and at POS devices. Through myAlpha Web, they:
- Add the virtual prepaid MyAlpha Vibe Mastercard to their Apple Pay or Google Pay digital wallet. They may also add their card to the Garmin Pay and Xiaomi Pay digital wallets, but not through the app.
- Find their card details to shop online.
- Receive updates on the card balance.
Your child approves their own transactions, through push notifications on their mobile. If the push notifications were not activated the first time they logged into the app, they can do so any time they wish through the app settings under Profile > Settings.
For your child to be able to add the card to their digital wallet they must meet the manufacturer’s age criteria:
- 15+ for Apple Pay.
- 15+ for Google Pay.
- No age limit for Xiaomi Pay.
- 16+ for Garmin Pay.
Learn more about loading the card
Download the myAlpha Mobile App
Pin, Fingerprint & Face ID for fast and easy login
IRIS Payments for instant money transfers and payments in e-shops
Locate the nearest Alpha Bank Branch
Be informed about the Bonus points of your cards
Frequent questions
My child did not receive a message to download the app. What should I do?
You must send a new message to your child. Log into myAlpha Mobile:
- From the “Overview”, tap on the box to get to myAlpha Vibe.
- From the myAlpha Vibe home screen, tap on the child’s tab.
- Go to the child settings.
- Tap on the option to send a new SMS.
- Once your child downloads the app, go to the settings and choose to pair your app to the child’s app.
- Use the code that will appear on your child’s app
The link for the child to download the app does not work. What should I do?
You must send a new message to your child. Log into myAlpha Mobile:
- From the “Overview”, tap on the box to get to myAlpha Vibe.
- From the myAlpha Vibe home screen, tap on the child’s tab.
- Go to the child settings.
- Tap on the option to send a new SMS.
- Once your child downloads the app, go to the settings and choose to pair your app to the child’s app.
- Use the code that will appear on your child’s app.
My child has not received push notifications. What should we do?
If the push notifications were not activated the first time the child logged into the app, then you must help them approve their transactions over the first 24 hours following their initial login. Afterwards, your child will be able to confirm their transactions through push notifications, as per normal.
The first 24 hours after the initial login, the child:
- Fills in the confirmation code that is sent to your mobile.
- Fills in your tax number, the first time only.
- Creates a 3-digit e-com PIN to confirm their transactions, the first time only.
- Fills in the e-com PIN.
If the push notifications were not activated the first time child logged into the app, they can do so through the app settings under Profile > Settings.
Can both parents have myAlpha Vibe to give pocket money to their child?
Only 1 of the 2 parents can add the child to their myAlpha Vibe through their app.