How to book an appointment in 4 steps
Log into myAlpha Web
Log into myAlpha Web with your credentials (Username and Password).
On the home screen (overview), choose “New appointment” from the menu on the right.
A list of the banking transactions you can carry out through e-Banking on your own will appear. If you cannot find the transaction you are looking for, choose “Want appointment”.
Choose how to meet us and the reason of the appointment
To best serve you, you need to choose:
- Appointment category from the menu (e.g. accounts, cards, loans). You can choose up to 3 reasons in total, from any category.
- How to meet us (video call, phone call, visiting a branch).
If you choose the video call, you can log in directly through myAlpha Web on the day of your appointment. However, for the time being, you can only get information about your request through video call.
Choose where and when
The Alpha Bank branch and the calendar of the representative who will assist you appear as default. If you wish, you can choose a different branch.
Choose the day and time for your appointment, depending on availability.
Click on “Confirm appointment” to finalise your appointment.
You can view all the details of your appointment on the screen that shows up. Choose “Documents” to see which documents you need.
If your details are not up to date, you can update them online .
As soon as you book your appointment, we send you a confirmation email with all the details you need.
If you want to cancel your appointment, you can use myAlpha Web or follow the link you received in the confirmation email.
FAQs
Can I visit a branch without an appointment?
Yes, provided you want to carry out transactions:
- At a cashier, e.g. deposit or withdraw cash over €500.
- At an Automated Payment System (APS).
For any other banking needs, we recommend that you book an appointment to best be served.
How can I cancel my appointment through myAlpha Web;
Log into myAlpha Web and choose "All appointments” from the menu on the right. Click on the 3 dots and choose “Cancel appointment”.
Alternatively, choose “Cancel appointment” from the confirmation email you got.
Do my details at Alpha Bank need to be up-to-date so I can book an appointment?
We suggest that you update your details online before your appointment.
Where can I find the supporting documents I need for the appointment?
Log into myAlpha Web and choose "All appointments” from the menu on the right. Click on “Documents” on the card with the appointment details.
Alternatively, you can find the supporting documents in the confirmation email we sent you.
Book an appointment now
