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Frequently Asked Questions about e-Banking for Businesses

    • Support Center for Business
    • e-Banking
    • Transactions

    Frequently Asked Questions

    You have questions? Find the answer you are looking for at the respective category of questions!
    Digital Business Onboarding 14
    Security and PIN 10
    myBusiness Benefit 0
    0
    Registration 4
    Product Information 20
    Online Legalisation for Legal Entities 13
    Transactions 32
    Technical issues 4
    myAlpha Code Service 2
    Online Disbursement Application 6

    Transactions

    Transfers - Overview

    • What is the cost for fund transfers using the Alpha e-Banking services?
    • Does my special pricing apply when I convert currency online?
    • Can I cancel a transaction I carried out through Web FX?
    • What are my options concerning the execution date of a transfer?
    • What does the option to block the amount of a transfer mean?
    • In which currencies can I carry out transactions?
    • To which countries can I send remittances?
    • I have an Alpha Bank account in a foreign currency. Can I make transfers to and from this account?
    • Can I have a transaction copy for my transfer?
    • Can I have a history of my transfers?
    • How can I save a transfer to "My Transfers"?
    • What are recurring transfers?
    • How can I save and carry out again multiple transfers to Alpha Bank accounts?
    • I have not activated myAlpha Code. Can I make transfers via myAlpha Web?

    Payments

    • What are my options concerning the execution date of a payment?
    • When is the payment made?
    • What does "blocking the amount" mean?
    • Can I have a transaction copy for my payment?
    • Can I have a history of my payments?
    • Can I make payments with my credit card and collect bonus points at the same time?
    • If I submit a payment order that contains a mistake (e.g. wrong amount), what can I do?
    • How can I save a payment to "My Payments"?
    • How can I save and carry out again multiple transfers to Alpha Bank accounts?
    • How can I carry out multiple payments to organizations?
    • I can't find an organization that I want to make a payment to while I’m carrying out multiple payments. How can I execute the payment?
    • What are standing orders?
    • I have not activated myAlpha Code. Can I make payments via myAlpha Web?
    • What kind of payments can I make via my corporate myAlpha Web subscription?
    • What loans can I pay through myAlpha Web corporate subscription?
    • How can I find out the next instalment for my loan?
    • Can I make a payment to a revolving account?
    • I don't see my loans on myAlpha Web's corporate subscription. How do I add them?
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