Frequently Asked Questions about e-Banking for Businesses

Yes. However, if you activate the package after the 20th of the month, you may choose to activate it at the start of the following month and pay the fee on the 1st day of that month.

In this case, the monthly fee is blocked on your account and charged on the 1st day of the following month. If you change your mind before the fee is charged, you can cancel the package and the fee amount will be released.

Yes. The fee is prepaid and charged automatically on the 1st day of each month. If you do not carry out any transactions, the fee is not returned. Moreover, you cannot roll those transactions over to the following month.

Yes. For any transaction in excess of those offered by the myBusiness Benefit and/or the myBusiness Benefit add-on package you have chosen, you are charged according to the Alpha Bank price list.

Yes, through myAlpha Web for business in 3 simple steps:

1. In the “Accounts” section, choose “Transaction packages”.
2. On the package tab, click on the 3 vertical lines on the right and then on “Deactivate”.
3. Confirm that you want to deactivate your transaction package.
   

As soon as you deactivate the myBusiness Benefit transaction package, all users will receive an email notification. The package deactivation applies as of the 1st day of the next month from the one you requested to have it cancelled.

Yes, through myAlpha Web for business in 3 simple steps:

1. In the “Accounts” section, choose “Transaction packages”.
2. On the package tab, click on the 3 vertical lines on the right and then on “Cancel activation”.
3. Confirm that you want to cancel the activation of the transaction package. 
   

No. You can’t get both myBusiness Benefit Standard and myBusiness Benefit Advanced at the same time.