Phone services tailored to your needs

Dedicated call centre
Only for our Gold clients, with no wait times on the phone.
Extended hours
Available when branches are closed, even on Saturdays.
Full updates and management
For cards, accounts, payments and specific investment transactions.

Flexibility and convenience every day

To serve you even faster and more efficiently, we have created Gold phone banking, a call centre exclusively for our Gold Personal Banking clients.

You can get updates on your balances and products, and carry out transactions even when our branches are closed.

What you can do with Gold phone banking

Get updates on your banking products, manage your cards and carry out banking and investment transactions over the phone.

Cards

Get updated on:

  • Card balance, amount and due date
  • Available balance for one-off payments or instalments
  • Transactions you’ve carried out
  • Bonus points and the Bonus Exclusive loyalty programme
  • Our lifestyle services

For accounts

Get updated on:

  • Balance and activity in your accounts, in euro or foreign currency
  • Transfers in euro or foreign currency to your Alpha Bank accounts
  • Cheque books and status of your cheques
  • e-statements

For emergencies

  • Report loss of your card
  • Dispute a transaction
  • Recover your PIN or have a plastic card reissued due to damage
  • Suspect card, account or digital banking fraud

For day-to-day management

  • Activate a credit or debit card
  • Increase a credit card limit
  • Set up or cancel a standing order
  • Link or unlink a card to or from an account
  • Transfer Bonus points or have them redeemed by an added holder

To another account

Transfer money, immediately or at a later date:

  • Between Alpha Bank accounts, held by you or anyone else
  • To accounts in euro held at other banks in Greece and abroad

To the State, banks or companies

Pay dues on a specific date for:

  • The State and social insurance funds
  • Credit cards, issued by Alpha Bank or other banks in Greece, held by you or anyone else
  • Electricity, landline or mobile phone bills etc.
  • Insurance and other companies

Transactions on the go

You may:

  • Receive and place trade transaction orders
  • Buy or redeem mutual fund and SICAV shares
  • Convert currency
  • Get term deposits in euro or foreign currency
  • Withdraw a term deposit early, in full or in part
  • Transfer funds

How to use Gold phone banking

Find out how to carry out tasks with 1 phone call.

What you’ll need

  • Gold Enter Bonus Visa debit card
  • Digital banking credentials

Contacting a representative

Call on +30 210 326 5000:

  • Daily 08:00-21:00
  • Saturday 09:00-16:00
  • Excluding public holidays

Our representatives verify your details (digital banking username and specific digits from your password) and assist you.